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  • Posted: Nov 23, 2021
    Deadline: Dec 3, 2021
  • U-Connect Human Resources limited is a wholly owned Nigerian company with its head office in Lagos, Nigeria. Established in 2004, with an aim to transform your business into customer centers through our innovative Human Resources and pro-active Customer care solution. The firm offers an array of services; personnel outsourcing, recruiting, customer servic...
    Read more about this company


    Medical Doctor

    Our client, Nigeria’s first advanced paramedic (Emergency Medical Services) company is looking for passionate medical doctors to join its team.

    JOB DESIGNATION: Medical Doctor

    JOB LOCATION: Lagos, Contact Centre

    Person Specification:



    DESIRABLE EXPERIENCE: 5 Years Clinical Experience


    • Strong clinical background with emphasis on problem- solving and analytical skills.
    • Strong knowledge of medical treatment protocols
    • Familiarity with ICD-9 and 10 codes
    • Knowledge of medical causations and relatedness
    • Communication verbal and written
    • Prioritize tasks and responsibilities
    • Planning/Organizing
    • Interpersonal skills
    • Business Acumen
    • Negotiation


    • Case Management
    • Case management with all Clients
    • In-house telephonic medical case management and advice
    • Home visits to members
    • Maximize the use of our preferred physicians whenever possible.
    • Provide exceptional customer service through proactive communication with external customers and internal business partners.
    • Provide technical assistance and act as resource for claim handling staff.
    • Managing Chronic Diseases for and on behalf of members
    • Oversees transition, continuity, follow up of members
    • Ensure strict adherence to the medical ethics and standards as well as Health and safety subjects concerning the practice.
    • Ensure compliance with all statutory and obligatory medical requirements within scope of practice
    • Support all operational activities while providing assistance to ground medical staff at all times.
    • Maintain strict confidentiality in all dealings pertaining to the scope of practice
    • Arrange regular clinical meetings, share best practices and case review
    • Create Care Plans for Patients
    • Follow operational guidelines and algorithms with respect to patient care
    • Provide Quality Healthcare to all Patients

    Occupational Health

    • Co-ordinate all Occupational health activities within the practice
    • Ensures all medical staff carry out duties and responsibilities professionally with a full continuum of care.
    • Consult and attend to patients daily
    • Ensure medical certifications are up to date.
    • Maintain strict compliance with laid down HSE procedures
    • Liaise with the MRO on all circumstance relating to Substance abuse testing
    • Arrange for medical staff to attend or administer all Occ health request on-site and offsite
    • Continually liaise with the Head of Industrial health on all Occ health issues.


    • Promote functional teamwork
    • Utilization Reviews
    • Records management and case sheets
    • Develop, review and implement procedures to meet customer requirements
    • Prepare Utilization reports for Clients
    • Providing the Billings Department with accurate information for payments, Medical Insurance and Client Billings
    • Assisting with any other management tasks requested by Senior Management
    • Ensure all case notes and details regarding patients is captured on the EMR

    Human Resources

    Continuous training, development of your skills and medical staff


    • Deliver a service within budget and agreed performance
    • Cost containment and efficient utilization of resources
    • Monitor income and expenditure
    • Profitability of cases and the use of third parties/service providers
    • Risk identification and management
    • Product development and offering

    Quality Assurance

    • Manage and improve the quality of services provided by contact centre, clinical staff, customer experience officers and home visits
    • Manage and improve the quality of third parties / service providers
    • Analyze, review and recommend on technical and operational software
    • Liaise with IT to ensure accurate databases are always maintained

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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