Medical Doctor at U-Connect Human Resources Consulting

Our client, Nigeria’s first advanced paramedic (Emergency Medical Services) company is looking for passionate medical doctors to join its team.

JOB DESIGNATION: Medical Doctor

JOB LOCATION: Lagos, Contact Centre

Person Specification:

MINIMUM EDUCATION: MBBS

MINIMUM INHERENT JOB EXPERIENCE REQUIRED:  BLS, ACLS

DESIRABLE EXPERIENCE: 5 Years Clinical Experience

COMPETENCIES:

• Strong clinical background with emphasis on problem- solving and analytical skills.
• Strong knowledge of medical treatment protocols
• Familiarity with ICD-9 and 10 codes
• Knowledge of medical causations and relatedness
• Communication verbal and written
• Prioritize tasks and responsibilities
• Planning/Organizing
• Interpersonal skills
• Business Acumen
• Negotiation

Responsibilities

• Case Management
• Case management with all Clients
• In-house telephonic medical case management and advice
• Home visits to members
• Maximize the use of our preferred physicians whenever possible.
• Provide exceptional customer service through proactive communication with external customers and internal business partners.
• Provide technical assistance and act as resource for claim handling staff.
• Managing Chronic Diseases for and on behalf of members
• Oversees transition, continuity, follow up of members
• Ensure strict adherence to the medical ethics and standards as well as Health and safety subjects concerning the practice.
• Ensure compliance with all statutory and obligatory medical requirements within scope of practice
• Support all operational activities while providing assistance to ground medical staff at all times.
• Maintain strict confidentiality in all dealings pertaining to the scope of practice
• Arrange regular clinical meetings, share best practices and case review
• Create Care Plans for Patients
• Follow operational guidelines and algorithms with respect to patient care
• Provide Quality Healthcare to all Patients

Occupational Health

• Co-ordinate all Occupational health activities within the practice
• Ensures all medical staff carry out duties and responsibilities professionally with a full continuum of care.
• Consult and attend to patients daily
• Ensure medical certifications are up to date.
• Maintain strict compliance with laid down HSE procedures
• Liaise with the MRO on all circumstance relating to Substance abuse testing
• Arrange for medical staff to attend or administer all Occ health request on-site and offsite
• Continually liaise with the Head of Industrial health on all Occ health issues.

Administration

• Promote functional teamwork
• Utilization Reviews
• Records management and case sheets
• Develop, review and implement procedures to meet customer requirements
• Prepare Utilization reports for Clients
• Providing the Billings Department with accurate information for payments, Medical Insurance and Client Billings
• Assisting with any other management tasks requested by Senior Management
• Ensure all case notes and details regarding patients is captured on the EMR

Human Resources

Continuous training, development of your skills and medical staff

Finance

• Deliver a service within budget and agreed performance
• Cost containment and efficient utilization of resources
• Monitor income and expenditure
• Profitability of cases and the use of third parties/service providers
• Risk identification and management
• Product development and offering

Quality Assurance

• Manage and improve the quality of services provided by contact centre, clinical staff, customer experience officers and home visits
• Manage and improve the quality of third parties / service providers
• Analyze, review and recommend on technical and operational software
• Liaise with IT to ensure accurate databases are always maintained