Medical Assistant at International Organization for Migration - IOM

Responsibilities

• The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants.
• He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call centre. The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS).

Call Centre Overall Duties

• Provide migrants’ information regarding health assessments by phone and email.
• Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.
• Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
• Maintain daily statistics related to health assessments and update the records; and,
• Contribute to customer satisfaction evaluation management.

Reception And Data Entry Overall Duties

• Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as: receiving and explaining the registration process to applicants. checking applicant’s identity. entering biodata of the applicants in the appropriate platform.
• taking photos using approved gadget (camera or webcam) and loading the image to the appropriate platform; and, printing of medical forms, consent forms and other necessary documents.
• Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable.
• Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available.
• Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners.
• Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
• File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
• Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance Assistant; and,
• Perform such other duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

• University Degree in Computer Science, Information Technology/Management, Statistics, Social Sciences, Business Administration, or related field with at least two years of relevant working experience

OR

• Secondary School Diploma with at least four years of relevant working experience.
• Certificate in IT/Data entry is an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in computer data entry, elaboration and data analysis or in a call centre in a busy institution, preferably a medical one.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
• Previous working experience with NGOs or international organizations is an added advantage.
• Certification/Experience in IT/computer, data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one is an advantage;
• Previous working experience with NGOs or international organizations is an added advantage
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design or data analysis would be an asset;
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication (writing, verbal and listening) and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Skills

• Excellent communication and interpersonal skills; Ability to work with minimum supervision.
• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objective.
• Typing speed of at least 60 words per minute.
• Delivers on set objectives in strict deadlines.
• Demonstrated proficiency with Microsoft Office applications especially Excel, Word, PowerPoint, Publisher, and SharePoint
• Willing to accept a flexible work schedule.
• Attentive to details and accuracy in handling and reporting data.