Marketplace Associate at MANO Africa

About the Role

The Marketplace Associate plays a crucial role in ensuring the smooth and efficient operation of the marketplace. This role involves maintaining accurate product data, updating inventory, coordinating with vendors and restaurants, and managing essential marketplace communications. The ideal candidate will be highly organized, detail-oriented, and proactive in vendor management and operational support. This is an associate level role.

Key Responsibilities

Data & Inventory Management

• Accurately input and update product details, pricing, and availability on the marketplace platform.
• Conduct routine inventory checks and coordinate with vendors to ensure stock accuracy and timely updates, minimizing order cancellations.
• Identify and resolve discrepancies in product listings, pricing, and availability to maintain marketplace integrity.

Vendor Coordination & Communication

• Serve as the primary contact for vendors, ensuring clear and professional communication regarding orders, pricing updates, stock availability, promotions, and platform compliance.
• Work closely with vendors to confirm and update product details, preventing discrepancies and order cancellations.
• Assist in onboarding new vendors by collecting necessary information and ensuring seamless integration.

Operational Support

• Collaborate with the customer service team to address vendor-related customer concerns and ensure swift issue resolution.
• Support promotional activities by coordinating vendor participation and ensuring alignment with campaign objectives.

Requirements

• Bachelor’s degree in business, supply chain management, e-commerce, or a related field.
• Minimum of 2 years work experience in similar role is required
• Strong attention to detail and a high level of data accuracy.
• Excellent communication, interpersonal, and relationship management skills.
• Basic understanding of pricing structures, taxes, and marketplace dynamics.
• Ability to adapt to shifting priorities and work efficiently under tight deadlines.
• Proficiency in Microsoft Excel, Google Sheets, or other data management tools.
• Strong multitasking abilities and problem-solving skills in a fast-paced environment.
• Previous experience in e-commerce, vendor management, or marketplace operations is a plus.

Benefits

• Competitive pay
• Transport allowance after confirmation
• Paid time off
• Health Insurance
• Great work ambiance
• Amazing colleagues
• TGIF moments
• Multicultural environment
• Employee Recognition & Rewards