Marketing Officer at Westfield Consulting

Specific Duties & Responsibilities

• Identify new business opportunities and high value relationships for conversion to the Organisation’s customer base.
• Network with all potential clients in own locality/region to increase customer base.
• Manage and deepen relationships with existing and prospective customers.
• Develop and maintain a high level of customer relationship management standard within the Organisation.
• Ensure timely resolution of customer complaints and issues
• Prepare weekly/monthly activity and performance reports.
• Ensure effective relationship management with new and existing customers to improve the Organisation’s profitability position.
• Assist in the development and update of strategic plans in-line with the current prevailing market realities.
• Maintain strong relationships with relevant units and follow up on transaction processing to ensure customer instructions are attended to promptly and efficiently.
• Preparation and submission of call memos (daily, weekly)
• Perform all other duties as assigned by the Head of Department.

Key Performance Indicators:

• Amount of revenues generated:
  • % Increase in revenue from products sales.
  • % increase in customer base.
  • % increase in the quality of service provided to customers
  • % increase in the number of retained customers
  • Timeliness in the preparation and submission of performance reports (weekly, monthly)
  • Timeliness in the preparation and submission of call memos (daily, weekly)

Requirements

• BA / B.Sc / HND / MBA / M.Sc / MA in any discipline.
• A minimum of 5 years’ experience in the Engineering Industry.
• Knowledge of Engineering Industry is required.
• Member of NIMN.