Market Research & Business Intelligence Analyst at CapitalSage Technology Limited

Role Overview

• The Market Research & BI Analyst will provide deep insights, data modelling, competitive intelligence, and market analysis to guide Tiki’s strategic decisions across corridor prioritization, product development, pricing, regulatory requirements, and market-entry strategy. This role strengthens data‑driven execution by supplying dashboards, forecasts, opportunity sizing, and performance analysis.

Key Responsibilities

Market Research & Intelligence

• Track competitor activities including pricing, SLAs, product features, licensing, and market expansions.
• Conduct continuous research on remittance trends: UK, EU, GCC, Africa and other markets that the business defines.
• Build comprehensive country/corridor profiles covering diaspora flows, KYC rules, regulatory regimes, partner availability, FX trends, and TAM/SAM/SOM sizing.

Data Analytics & Business Insights

• Build dashboards (GMV, revenue, AOV, success rates, corridor mix, cost of funds, partner SLA data).
• Identify growth opportunities, underperforming routes, pricing gaps, and operational bottlenecks.
• Support forecasting models for MAUs, transaction volumes, CAC, retention, and corridor profitability.

Strategy & Reporting

• Prepare executive‑level insights on corridor rollout, partner performance, competitive benchmarks, and market shifts.
• Provide data-backed recommendations for new corridors, partner prioritization, pricing changes, or compliance adjustments.
• Monitor regulatory changes across EU/GCC/Africa/other markets as business needs require and summarize impact on business model.

Internal Support

• Support BD with partner comparative analysis.
• Support Product development with data for feature prioritization and customer segmentation.
• Support Marketing with insights on diaspora communities, demographic clusters, and channel performance.

Requirements

• 2–4+ years in market research, BI, analytics, or strategy (fintech/payments preferred).
• Strong data analysis skills (Excel, SQL, BI tools like PowerBI/Tableau).
• Ability to translate complex data into actionable insights.
• Strong understanding of remittance economics, FX, mobile money, PSP infrastructure, and regulatory landscapes.
• Excellent writing and presentation skills.

Key Skills

• Market insight generation
• Data modelling & dashboards
• Competitive intelligence
• Corridor analytics
• Strong research methodology
• Forecasting & scenario planning