Manager, VAS & Digital Services at T2 (Formerly 9Mobile)

Job ID: IRC4260

Job Summary

• Ensure approved Digital services are rolled out and their lifecycles effectively managed through strategic supervision and project leadership of the Digital Services team.

Principal Functions
Tactical:

• Keep abreast of global and local best practice as it relates to the development of concepts for all EMTS's portal and VAS content.
• Assist in the continuous review of the unit's activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel and funding to achieve the unit's strategy.
• Establish and maintain relationships with key internal and external stakeholders.

Operational:

• Co-ordinate the development and deployment of the Digital services roadmap and strategy while ensuring alignment with EMTS-9mobile's overall business objectives and targets
• Develop initiatives and strategies to drive the uptake of Digital Services on the network
• Drive engagement with Business Development to prioritize partnership opportunities and integrate with multiple external partners
• Assist in developing propositions for up-to-date innovations in website/corporate portal and VAS content and proffer recommendations to the Head, Digital Services.
• Ensure the implementation of all projects related to the development of EMTS's website / corporate portal and VAS content and ensure timely completion/compliance to quality standards.
• Drive cross-functional working relationships with Engineering, Quality Assurance, and various Commercial teams to scope, plan and deliver new Digital initiatives
• Continuously review unit activities, make recommendations for improvement, and implement approved initiatives to ensure enhanced performance of the team
• Co-ordinate the development of unit processes, procedures & policies, and ensure conformity by all unit members and other stakeholders
• Review the technical implementation plan for Digital Services including identified potential barriers and recommended solutions
• Review and provide input in the development of propositions and business cases for up-to-date innovations in Digital Services, and proffer recommendations to the Head Digital Services.
• Co-ordinate implementation of all projects related to the development of Digital Services, and ensure timely completion and compliance with quality standards
• Co-ordinate the evaluation and management of Mobile Application Service Providers (MASPs) as well as Digital Services provided by MASPs prior to launch on the network
• Liaise and manage relationships with third party content providers and ensure adherence to all copyright and other relevant laws.
• Ensure that content providers comply with agreed service levels especially as it relates to quality.
• Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
• Monitor and control the budgetary needs of the unit.
• Prepare / compile agreed periodic activity and performance reports for the attention of the Head, Digital Services.
• Perform any other duties as assigned by Head, Digital Services

Educational Requirements

• First Degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.
• Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.