Manager, Stock Control at DP World

Job Function

• The role involves providing assistance to the Customer Service Manager (CSM) in the efficient and seamless administration of the Distribution Centre (DC) and client services.
• The primary objectives include achieving customer satisfaction and meeting overall business goals.

Key Performance Areas
Operational and HR Management:

• Assist CSM in leading the warehousing process; inbound, outbound and information flow in line with GWP and agreed clients SOPs/SLAs.
• Provide support to the CSM in the leadership of the DC team and communicate MDS objectives and targets in Key Performance Areas (KPA) to the team.
• Assist in ensuring compliance with management decisions and strategies regarding DC operations.
• Assist in the supervision and performance management of all DC staff, such as CSO Inventory, CSO Order Processing, Warehouse operatives etc.
• Ensures adherence to Service Level Agreements (SLA).
• Assist in ensuring reports are accurately and promptly rendered to Regional Manager and clients on agreed timelines.
• Assist the CSM in the monitoring and evaluation of third-party service providers performance at the DC level.
• Provide support to the CSM for all audits (internal and client) and other regulatory enquiries as required.
• Assume the role of CSM whenever the current CSM is unavailable.

Customer Service:

• Ensures efficient service delivery to customers (prompt, accurate invoicing, and loading) and prompt resolution of complaints (within 24 hours).
• Immediate escalation of complaints beyond resolution after 24 hours to CSM.

Storage Management:

• Assist in ensuring safety, accuracy and proper handling of stocks and fraud free operations.
• Assist in ensuring adequate security of clients’ stocks.
• Assist in supervising regular stock taking and reconciliation to ensure stock accuracy and fraud free operations.
• Assist in ensuring storage of products in the right areas, appropriate temperatures, and good conditions according to quality and regulatory standards as required.

Assets Management:

• Assist maintenance/management of DC assets such as generators, Hand Pallet Trucks (HPT), forklifts, Computers, pallets etc.
• Assist in ensuring assets are serviced as at when due.

Cash Management:

• Provide support to the CSM in supervising the collection and banking of cash, tellers and cheques handling on behalf of clients; where applicable.
• Assist in monitoring cash transfers/transmission to clients’ bank accounts; where applicable.
• Assist to ensure proper reconciliation and documentation of bank statements is done; where applicable.
• Assist in enforcing controls and ensures judicious use of DC imp rest or ‘float’.

HSE:

• Assist in promoting culture of safety and align with MDS HSEQ policy and guidelines.
• Assist in coordinating the Health, Safety and Environment (HSE) activities in the DC.
• Assist in supporting the adherence to operational and asset maintenance and usage guidelines to avoid incidences.

Requirements
Qualifications Required:

• Bachelor’s Degree / HND qualification in Natural / Social Sciences or any other disciplines.

Experience and Skills Required:

• At least 5 - 7 years’ total working experience. Out of which 3 years working experience in warehousing operations with multiple clients (at least 5 clients) cut across FMCG and pharmaceutical companies or similar warehousing / logistics operation.
• WMS experience.
• Inventory management.
• SAP or related software.