Manager, Relationship, ACB at Stanbic IBTC

• To effectively resolve customer complaints and complex queries.
• Ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

• BSc in Social Science or related field.
• Masters and Professional certifications can be an added advantage.
   

Experience:
 

• 1-3years experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
• Understanding of Stanbic IBTC’s products and services.
• Mandarin speaking.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)
• Active Listening
• Query Resolution