Manager - Regional Facilities North at MTN Nigeria

Mission:

To define the specifications, scope, and set objectives for the installation and acceptance of building systems and infrastructure to provide and maintain a conducive physical environment for all to perform their duties effectively and efficiently in MTN Nigeria operations, maximize their useful life span, and keep them in good working condition.

Description:

• Define scope and initiate best practice procedures for ensuring proper operation and maintenance of building infrastructure and systems in technical and non-technical facilities.
• Schedule and prioritize maintenance activities to ensure the achievement of specified objectives.
• Prepare timely and concise functional and business reports on the status of all facilities.
• Manage the provision of utilities (excluding power) and the settlement of related bills.
• Provide maintenance support to expatriate residences as required, as well as define and manage service level agreements (SLA) and KPIs for internal customers and the maintenance team as regards the availability of critical systems and building infrastructure.
• Manage the deployment of required building infrastructure systems during office expansion projects.
• Oversee and ensure the provision of specific operator’s training to internal customers, such as relevant security employees and general awareness training, as well as emergency response procedures for all employees.
• Provide tender specifics and formulation, adjudication, and negotiation support to relevant procurement teams during supplier selection, and provide employees with the requisite training to perform excellent maintenance on building infrastructure and systems.
• Perform a quarterly demand analysis to assess the adequacy of current services in terms of the available capacity of building infrastructure and systems, e.g., water treatment and supply systems, CCTV systems, access control, etc.
• Perform the formal handover of new facilities to the operations’ team from the implementation team with the operation and maintenance documentation, manuals, drawings, and wiring and cabling schedules.
• Liaise with the project implementation team during the design and implementation of new facilities to ensure the maintainability of building infrastructure and systems.
• Network and build solid relationships with internal units and relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify the training requirements of team members and develop programs to address knowledge gaps and enrich the knowledge repository within the department.

Education:

• First degree in an engineering or technical discipline
• A postgraduate qualification in engineering or a numerate business discipline would be an added advantage.
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large-sized organization
• IFMA (International Facility Management Association) accreditation and/or experience in a multinational environment would be an added advantage.