Manager PS & CS VAS at T2 (Formerly 9Mobile)

Manage the operationand maintenance of Circuit Switching (CS) VAS systems and provide high levelsupport functions on CS VAS equipment.

Principal Functions        

Tactical

• Assist the Head, Core and VAS Operations in communicating the unit's direction and objectives to all staff.
• Keep abreast of global and local best practice as it relates to the team/ function's activities.
• Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
•  Assist in identifying required resources, personnel and funding to achieve the unit/ function's strategy.
• Establish and manage service levels with key internal and external stakeholders.

Operational

• Lead the CS VAS Operations team to ensure the optimal performance, operation and maintenance of EMTS's circuit switching systems and VAS nodes.
• Liaise with vendors to commission, integrate and perform system acceptance testing (SAT) for VAS elements on EMTS's network.
• Troubleshoot circuit switching VAS network nodes such as Voicemail, USSD, IVR, ring back tone, etc, as required to prevent, isolate and resolve network faults. 
• Ensure adherence to a proactive maintenance cycle on all VAS circuit switching systems
• Ensure the timely resolutions of faults in CS VAS systems and monitor system repair, service and upgrades.
• Refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements.
• Review recommendations of the internal audit function relating to CS VAS system policies, standards, guidelines and operations and take action as required.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives. 
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Core and VAS Operations.
• Perform any other duties as assigned by the Head, Core and VAS Operations.

Educational Requirements        

• First degree or equivalent in Electrical Engineering   
• Six (6) to Eight (8) years work experience with at least three (3) years in a supervisory role 
• Experience,Skills & Competencies        

Knowledge

• Network Availabilityand Capacity Management
• Control NetworkTechnologies
• IP Technologies/

 Skills

• Teaming
• Delegation/Supervisory
• Problem Solving

Behavior

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus