Manager, Performance and Service Assurance at MTN Nigeria

Employment Status: Permanent

Core purpose

• Support the digital planning programme lead in ensuring the timely implementation of mtn’s digital transformation initiatives to enable positive business outcomes and growth in overall digital maturity scores.
• Responsible (along with initiative owners and stream sponsors) for tracking digital kpis of initiatives impact; to assure benefits accrue to the bottom-line.

Job summary

• Drive planned digital strategy for the successful delivery of MTNN digital transformation initiatives focusing on customer centricity to reflect in a positive and improved net promoter score and growth in digital maturity score.
• Manage a portfolio of multiple projects across divisions and agile squads.
• Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.
• Own and maintain updated product roadmap for the various initiatives across digital channels and payment platforms.
• Develop scope and define backlog items (epic / features / user stories) that guide the agile software development team.
• Develop and maintain an appropriately prioritized backlog of user stories for implementation across the different projects
• Analysing performance trends and kpi tracking for different products on a weekly and monthly basis as required and share with senior management and stakeholders.
• Analyse and execute on improvement strategies based on project / programme outcomes, e.g. lessons learnt, customer feedback and project closure reviews
• Facilitate the change management and communication plans on delivered initiatives to drive optimal benefits realization.
• Digital kpi and performance tracking of impact and progress of various initiatives against commitments to the bottom line.

Job condition:

• Normal MTN working conditions.

Requirements, Experience & Training    
Education / qualification:

• First degree in any relevant discipline (a degree in Computer Science, Engineering or a Technical field is an added advantage)
• Possession of agile / project management certification or an mba is advantageous
• 6 - 13 years’ experience which includes:
  • Management track record of 3 years or more in telecoms or technology sectors as a product owner
• Proven agile software development experience, preferably with apps, ecommerce web portals, payment / fintech solutions or chatbots.
• In-depth knowledge of agile process and principles
• Analytical and problem-solving skills
• Design thinking experience.

Minimum Qualification:

• BSc, BTech, BEng, HND Or Other.