Manager at Julie's Launja

Job Summary

• We are seeking an experienced, organized, and customer-focused Manager to oversee the operations of our guest house. As a Manager, you will be responsible for leading our team, ensuring exceptional customer service, and maintaining the highest standards of quality and cleanliness.

Responsibilities

• Oversee the overall operations of the guest house, including front desk, housekeeping, and maintenance
• Lead and manage a team of staff, including front desk officers, housekeepers, and maintenance personnel
• Ensure exceptional customer service and respond to guest complaints and feedback
• Maintain high standards of quality and cleanliness in guest rooms and common areas
• Coordinate room assignments, check-in/check-out procedures, and guest requests
• Manage guest house finances, including budgeting, forecasting, and financial reporting
• Implement marketing and sales strategies to increase occupancy and revenue
• Collaborate with owners and other stakeholders to achieve business objectives
• Ensure compliance with health and safety regulations, hotel laws, and company policies
• Analyze customer feedback and implement improvements to enhance guest experience

Requirements

• Interested candidates should possess a Bachelor's Degree in a relevant field
• 3+ years of experience in hotel or guest house management
• Proven track record of success in leading teams and achieving business objectives
• Strong communication, organizational, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing circumstances
• Knowledge of hotel management software, financial management, and marketing principles
• Certification in hospitality or hotel management is an added advantage