Manager - International Business Roaming and IDD at MTN Nigeria

Mission:

Management and coordination of end to end (wholesale and retail) international roaming and IDD activities with respect to services offered by MTNN and her Roaming partner and Carriers.

Description:

• Ensuring that international roaming operations are compliant with all GSMA requirements and regulations
• Review processes for roaming and IDD especially as relates to functions outside of job control
• Manage incidents related to international roaming & IDD (RAP files, fraud events, customer complaints)
• Analyze and manage wholesale negotiation, roaming footprint and implementations according to the agreed strategy, roadmaps, and priorities.
• Collaborate with YCRH to expand roaming footprint to improve outbound roaming experience and increase inbound roamer traffic to MTN Nigeria
• Establish, manage, and develop relations with Roaming Partners, Roaming Hubs, carriers etc.
• Review Partner Roaming Agreement changes and the business response thereof. Ensure involvement of stake holders such as Billing, Finance, Revenue Assurance and Networks to enable appropriate response.
• Manage roaming testing by partner networks and follow up issuance and receipt of TCC and CLL.
• Manage inventory of Roaming and roaming document updates.
• Support troubleshooting for roaming setup, timely update of MTNN International roaming documentation and coordinate commercial launch and manage stakeholder expectations on roaming.
• Serve internal and external customers and provide solutions to improve roaming experience.
• Act as cross-functional link between different internal departments within MTN and external 3rd party organizations.
• Manage and coordinate efforts, inputs, and outputs from cross functional departments with regards to international roaming.
• Network and build solid relationships with internal units and relevant third parties (e.g. roaming hubs, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Analyze, manage and negotiate commercial roaming agreements and IOT discount agreements with reference to GSMA roaming guidelines
• Validate wholesale cost through proper interpretation of roaming contracts for settlement of discount roaming agreements.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
• Manages and develop wholesale roaming services in line with regulation, technology change and VRS strategy.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in any related discipline 
• Fluent in English 

Experience:

6 -13 years’ experience including:

• Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization.
• Experience in international roaming management.
• Experience in IREG, TADIG and roaming financial analysis.