Manager, Financial Planning - Management Reporting at MTN Nigeria

Location: Golden Plaza, Lagos
Employment Status: Permanent
Departmet: Financial Planning
Unit: Not Specified

Core Purpose of The Job

• Prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.

Job Summary

• To prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.
• Ensure less than 5% customer churn on managed accounts.
• Constant analysis of Managed customer database for Revenue and Debt management
• Work with product, UAT and support teams to validate new products, new systems and upgrades.

Job Description

• Generate relevant reports as required by the business.
• Ensure QA and prompt invoice delivery.
• Ensure resolution of ALL service provisioning and sales support PPPs items.
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
• Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
• Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Job Condition:

• Normal MTNN working conditions.

Minimum Qualification

• BA, B.Ed, B.Sc or Other

Experience & Training:    

• 6 - 13 years’ experience which includes:     
  • Ensure QA and prompt invoice delivery.
  • Ensure resolution of ALL service provisioning and sales support PPPs items.
  • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
  • Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.