Manager, Field Support Operations at MainOne

Responsibilities

• Ensure the status of the MainOne access network which comprises of microwave, GPON and Carrier Ethernet Transport networks are properly supported to deliver optimal availability
• Manage, coordinate and support network performance management systems for the delivery on required network service levels. In addition, effectively implement an end-to-end fault management process nationwide.
• Work closely with the OSS team to manage MainOne access network operational spares and inventories effectively.
• Manage preventive equipment maintenance plans for the different elements that make up the MAIN ONE Access Network.
• Give and maintain adequate useful network feedback based on operational challenges to Network planning.
• Provide Field Operations support interface to the GNOC team and other stakeholders on a daily basis.
• Establish, Implement and continuously update the quality procedures and processes for the FSE team.
• Provide mentoring via formal learning and adequate provisioning of RCA across the business.
• Ensure that outages related to customer services are attended to within the communicated MTTR

Qualifications, Skills & Competencies

• At least a Bachelor’s degree in Information Technology/Electronics Engineering or related degree.
• Minimum of 10 years work experience, 5 years in Operation and Maintenance field , 2 or more years managing access network and/or Field Maintenance environments, preferably for a large ISP
• Technical & Professional proficiency

Demands of the Job

• Understanding of SDH, MPLS and TCP/IP-based protocols
• Successful project management experience leading a minimum team of 5 individual
• Achievement orientation; strong commitment to provide top-rate service to internal and external customers
• Excellent listening, judgment and communication skills; an organised and systematic mind
• Good leadership and management skills