Manager - End User Device Management at MTN Nigeria

Job Identification: 1510
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager, Service Management
Division: Information Technology

Job Description

• Develop technology strategy, future state architecture and a roadmap for End User Device technology solutions. 
• Provide technical system solutions, determine overall design direction and provide recommendations for complex technical issues. 
• Write and produce technical and operational management documentation, including high-level infrastructure designs, low-level implementation plans and associated operational support documentation. 
• Use recognized methodologies - evidence ITIL, Scrum or other recognized process/Project Management (Agile, Prince2) methodology.
• Design solutions for managing end user devices;
• Deployment/modification of server environment (Windows Server, Active Directory);
• Deployment/modification of the user devices management system (Microsoft SCCM, Symantec Altiris);
• Creation and deployment of operating system images and drivers set;
• Deployment of installation and virtual application packages.
• Patch management of server-side infrastructure for user device management;
• Control of the user devices management system updates;
• Management of operating system updates, including patch management for operating systems;
• Management of new user device introduction and decommissioning of old ones.
• Contribute to the development of IT/IS Services strategies and develop detailed plans in support of related strategies, organizing required resources, monitoring and periodically reporting progress of plans. 
• Assess resource requirements and assist in preparing the budget for IS Infrastructure operations and services, as well as prepare information systems technical business cases.
• Contribute to the development of IT/IS Services methodology and put in place a reliable support system with clear processes and procedures and tools for measuring IT/IS performance and reliability.
• Track and monitor IT/IS metrics and analyze related statistics to support decision making in relation to discovering improvement opportunities.
• Ensure preparation and presentation of reliable trend analysis to help determine focus areas and develop proactive approaches to end user device management.
• Engage customers to discuss system requirements, specifications, challenges and agree on resolution plan/timelines within acceptable cost
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• First Degree in Information Technology or any related discipline 
• ITILv3 Certificate (Service Management)
• Comptia A+
• Microsoft 365 certified: Modern Desktop Administrator Associate
• Fluent in English.

Experience:

6 - 13 years’ experience which includes:

• Minimum of 3 years IT Service Support and Delivery Experience
• Minimum of 2 years in a supervisory role
• Experience working in a medium to large organization.