Manager - Core, Roaming & VAS Performance at T2 (Formerly 9Mobile)

Job: IRC4135

Job Summary

• Manage Network Performance and quality assurance
• Responsible for developing network quality analysis and reporting strategy of all nodes in the areas of Core, VAS, Roaming, international PO

Principal Functions

• Manage Network Performance and Quality Analysis to achieve formulated performance strategy and KPIs
• Manage Voice, Data and VAS services performance and quality analysis
• Develop and deliver technical reports on Network Quality Performance
• Responsible for defining and ensuring implementation of relevant strategies, processes, and procedures for quick identification and demarcation of poor service experience
• Analyze Network Quality Reports into executive summary for SMT
• Identify Opportunities to Enhance Network Quality Efficiency
• Responsible for network quality issues and follow - up with all relevant teams for quick resolution of identified Network Quality issues
• Responsible for managing relationship with vendors to deliver good quality for EMTS network
• Liaise with optimization and operation units on implementation of network protocols and parameter for optimum network quality
• Carryout impact analysis of network parameters changes and feature trials to ensure high network quality results
• Support network performance team in achieving regulatory thresholds
• Initiate quick wins to manage sudden network quality bottlenecks because of commercial promotions
• Plan and manage the team's activities in accordance with agreed budgets and timescales
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
• Engage vendor on the roadmap of the network elements and what new metrics would be available to ensure high network quality of service is achieved
• Creating trackers that will keep record of detected network quality issues and their resolution action
• Demonstrate ability to meet deadlines and manage all network performance reporting
• Perform other duties as instructed by the Head, Network Performance and Service Assurance

Educational Requirements

• First degree / HND in Engineering or Computer Science
• Six (6) to Eight (8) years relevant work experience with at least three (3) years in a supervisory position

Experience, Skills & Competencies:

• Knowledge
• Network Operations
• Service ContinuityManagement, Monitoring and Control
• Telecommunications& Mobile Network Standards & Specifications

Skills:

• Teaming
• Communication
• Problem Solving

Behaviour:

• Passion forExcellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus