Manager, Card Issuing and Operations at Renmoney

Job Description

• Product Strategy and Innovation:
  • Craft a visionary product strategy for Renmoney's card issuance suite, factoring in market dynamics, customer insights, competitive analysis, and regulatory requirements.
  • Champion innovation by proactively identifying new products, features, and partnerships that create market differentiation and deliver unparalleled customer value.
• Cross-Functional Leadership:
  • Build strong partnerships with technology, operations, marketing, customer support, risk management, compliance, and other relevant teams to ensure flawless product execution.
  • Demonstrate exceptional communication skills to align cross-functional efforts, resolve potential roadblocks, and drive overall success.
• Product Development and Launch:
  • Collaborate closely with technology and third-party partners (like Wema Bank and Interswitch) throughout the product development cycle. This includes requirement definition, feature prioritization, testing, and launch.
  • Champion compliance by ensuring card products adhere strictly to security standards, industry regulations, and Renmoney's internal policies.
• Market Intelligence and Customer Centricity:
  • Proactively research market trends, competitor strategies, and evolving customer preferences. Leverage this knowledge to make informed product roadmap decisions.
  • Maintain an unwavering focus on customer experience. Collect and analyze customer feedback to drive continuous improvement of card products and services.
• Risk Management and Security:
  • Work in close partnership with risk management and fraud prevention teams to develop and implement robust strategies that safeguard both customers and Renmoney.
  • Stay abreast of emerging fraud threats and proactively implement countermeasures to protect cardholder assets and Renmoney's reputation.
• Operational Excellence and Performance:
  • Define and monitor critical KPIs to assess card product performance, customer adoption, and overall business impact.
  • Ruthlessly identify inefficiencies and drive process improvements, ensuring optimal operational efficiency for card issuing and support areas.
• Path to Independence:
  • Actively contribute to Renmoney's plan to become an associate member of the Mastercard card program. Assist in evaluating requirements, building capabilities, and ensuring a smooth transition.

Requirements

• Education: Bachelor’s degree in business, Finance, Technology, or a related field. Advanced degree (MBA) preferred.

Experience:

• Minimum of 7-10 years of progressively responsible experience in card issuing within a bank, fintech, or relevant payment services company.
• Proven track record of success in product management, product launch, and operational management within the card payments industry.

Knowledge and Skills:

• Deep understanding of the Nigerian payments landscape, including regulations, card associations, processors, and key players.
• Familiarity with Mastercard's associate membership program and its requirements is a strong asset.
• Outstanding analytical, problem-solving, and decision-making abilities.
• Exceptional leadership and influencing skills, with the ability to motivate and collaborate across teams.
• Entrepreneurial mindset with a bias toward action and results-driven execution.