Manager, African Trade Center (Operations) at Robert Walters

Summary

• We are looking for an experienced Operations Manager to join our management team in Nigeria- Abuja.

Job Responsibilities
Strategic Leadership & Representation:

• Serve as the official representative for African Trade centre Abuja and represent the trade centre at official events and engagements.
• Develop, implement, and monitor African Trade centre Abuja’s five-year and annual business plans, ensuring alignment with the clients investment and development goals.

Operations & Compliance Management:

• Oversee the creation and implementation of operational policies to ensure efficiency and compliance.
• Ensure compliance with statutory requirements, including insurance, licenses, taxes, and local/international regulations.
• Manage protocol-related services and secure access to diplomatic privileges and immunities for African Trade centre Abuja and its officials.

Human Resources & Workforce Planning:

• Develop and execute African Trade centre Abuja’s manpower plan, ensuring optimal workforce management.
• Oversee recruitment, payroll, benefits, and compliance for African Trade centre Abuja and African Trade centreAbuja Hotel staff through a labour brokerage company.
• Manage the selection, engagement, and performance of outsourced staffing providers.

Financial & Procurement Management:

• Prepare, implement, and monitor African Trade centre Abuja’s annual operating and capital budgets.
• Establish and oversee financial records, reporting systems, and procurement processes to ensure efficiency and regulatory compliance.
• Support the setup of an operating special purpose vehicle (SPV) as required and serve as the Corporate Secretary.

Hospitality, Events & Trade Services:

• Oversee guest services, concierge operations, and front desk management within the African Trade centre Abuja complex.
• Develop and execute African Trade centre Abuja’s Marketing Plan in collaboration with trade services and leasing managers while ensuring brand compliance.
• Lead event planning and execution, including networking events for trade, finance, and investment professionals.
• Work with the Trade Services Manager to facilitate trade services for businesses.

Facilities, Property & Project Management:

• Coordinate construction, furnishing, and commissioning of African Trade centre Abuja’s infrastructure.
• Implement the African Trade centre Abuja Hotel Management Agreement (HMA) in collaboration with the Hotel General Manager.
• Oversee leasing, security, maintenance, ICT, cleaning, and other facility management services with the Property Manager.

Requirements

• 10+ years of managerial experience in a globally recognized organization, with a proven track record in client support environments.
• Strong expertise in organizational management, operations, human resources, office administration, facilities management, and vendor/contract management.
• Experience engaging with senior officials in banking, corporate, and governmental sectors.