Managed Svcs Network & Security Associate Engr at Equinix Nigeria

Job Summary

• The Network & Security Associate Engineer will be a part of a highly competent delivery team, responsible for building and supporting, typically datacentre-based network and security infrastructure solutions; delivering service level agreements to ensure the continued operation of those solutions. Confident in at least two technology concepts, such as firewalls, routers, switches, load-balancers, etc, and is able to operate those technologies to an operational standard. Possesses or able to achieve at least one professional qualification in a relevant technology or vendor.

Responsibilities

Engineering

• Participates in proofs of concepts. Manages towards project timelines, executing on deliverables in partnership with internal networking and infrastructure teams
• Provides technical status reports to management
• Responsible for anticipating technical roadblocks and escalating issues
• Responsible for managing select technical aspects of implementation
• Executes on the implementation of new solutions for customers, both internal and external to the organization

Operations

• Triages events and tickets for network and security operations incidents.
• Follows documented SLAs, guidelines and policies to resolve issues, with further guidance from senior team members as needed
• Works towards increasing level of responsibility for network and security operations
• Operates and troubleshoots next-generation firewalls, routers, switches, load-balancers, security device management systems, intrusion detection/prevention (IDS/IPS) and DDoS mitigation systems, for both internal and external customers
• Eventual participation in on-call rotation, when sufficient levels of knowledge and skill have been achieved
• Work in line with change control and configuration management processes

Incident Response

• Manages day-to-day network and security incident response, during business hours
• Investigates, researches and analyzes network and security incidents as they are escalated or reported by internal or external customers
• Uses established procedures for remediation of incidents, escalating as needed for additional guidance
• Eventual participation in on-call rotation, when sufficient levels of knowledge and skill have been achieved.

Innovations

• Contribute to improve processes & procedures to achieve optimum efficiencies and service quality
• Contribute to infrastructure performance and capacity tuning techniques delivering optimized performance.

Policy & Compliance

• Responsible for following process to maintain security policies, for internal and external customers
• Triages and resolves simple customer security inquiries per documented guidelines.

Service Delivery

• Performs fulfillment for quote to cash transactional tickets for all network and security products (Firewalls, Routers, Switches, ECX Enablement, etc.)
• Work in line with change control, problem and configuration management processes
• Contribute to the successful delivery of departmental projects.