Male Administrative Staff at Pickmeup

Locations: Benin City, Edo & Asaba, Delta

Job Descriptions

• Monitor the operation and general activities of customers and drivers.
• Monitor drivers relationship with customers.
• Identifying trends and rending optimum service to customers.
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
• Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Establish and maintain professional friendly relationship with drivers.
• Collaborate with relevant departments e.g marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide weekly report for all activities and department.

Eligibility

• Qualification: Bachelor's Degree.
• Candidates must have Social Media and IT Knowledge
• Applicant must have 1 to 5 year experience with a ride-hailing firm with IT knowledge.
• Applicant must possess good computer and telecommunication skills.
• Applicant must have a good social media management skill.
• Applicant must be innovative and creative.
• Applicant must have the ability to work to achieve set targets and goals.
• Applicant must have the ability to work in a competitive environment.
• Candidates must have Social Media and IT Knowledge.