Major Incident & Problem Management Coordinator at MacTay Consulting April, 2022

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- Major Incident & Problem Management Coordinator at MacTay Consulting
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Posted: Apr 5, 2022

Deadline: Not specified
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MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years. Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi...
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Major Incident & Problem Management Coordinator
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- City Victoria Island
- Job Field ICT / Computer
Location: Victoria Island, Lagos State.

Salary: N160,000

Job requirement:
- Good IT background,
- ITIL Certified
- Assist in ensuring continuity of best practice in incident management process, executed by IT service delivery.
- Major Incident & Problem Management Coordinators should be able to execute the procedures required for ensuring agreed MTTR, should there be any incident in on-premise, cloud or DevOps environment.
- Responsible for defining the mandatory fields and CTIs in ITSM (incident management) tools, without which incidents can neither be registered or closed.
- Responsible for the management and yearly review and update of the Strategy, Policy, Process documents, and get sign offs from management on relevant documents. Also keep the RACSI matrix updated per service, system, and/or system cluster.
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Method of Application

Qualified and interested candidate should share their CV with samson.omoyeni@mactay.com using the job role as the subject of the mail

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Major Incident & Problem Management Coordinator at MacTay Consulting

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