Mail Room Supervisor - Employees of Mission-All / or USEFMs, EFMs or MOHs at US Embassy

Announcement Number: Lagos-2022-016
Hiring Agency: Consulate General Lagos
Series / Grade: LE - 0130 7
Work Schedule: Full-time - 40 works per week
Promotion Potential: LE-7

Overview

• Hiring Path: Open to the public
• Who May Apply / Clarification From the Agency:
  • For USEFM - FP is 07.  Actual FP salary determined by Washington D.C.
  • Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies
• Security Clearance Required: Public Trust - Background Investigation
• Appointment Type: Permanent
• Appointment Type Details: Indefinite subject to successful completion of probationary period
• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary

• The work schedule for this position is: Full Time (40 hours per week
• Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
• Supervisory Position: Yes
• Relocation Expenses Reimbursed: No
• Travel Required: Not Required

Duties

• Under the supervisor of Information Management Specialist, or Information Program Officer, manages all unclassified pouch and diplomatic mail operations at the mailroom, supervising two mail Clerks who support all mailroom functions. Serves as primary local liaison with airport authorities, and mail handling contractors.
• Sorts and distributes mail, processes incoming diplomatic pouches and prepares diplomatic pouches for dispatch. Responsible for transportation, safeguarding, receipt and delivery of all incoming and outgoing DPO mail and unclassified diplomatic pouches.
• Maintains all required paperwork. Ensures all security standards are met for proper storage and handling of Diplomatic Post Office (DPO) accountable mail, Diplomatic Pouch (DPMUN) DPM registered, certified and pouch material. Provides guidance to all offices authorized to use DPO and pouch services.
• Tracks and is accountable for all funds issued to the mail room.
• Ensures all BPA contracts are kept up-to-date and tracks and updates the mailroom Franking machines required for official postage. 

Qualifications and Evaluations
Education Requirements:

• Completion of Secondary School or high school diploma is required.

Experience:

• Minimum of two (2) years in external or internal customer service where tasks included, problem-solving and mail handling or other related clerical experience, plus one year of supervisory or team lead experience are required.

Job Knowledge:

• Thorough knowledge of standard officer practices is required. Knowledge of Department of State Diplomatic Post Office and Nigeria post-regulation and procedures; knowledge of local post office, airport, and train facilities, as well as, local couriers' systems; good understanding of Mission's organization, function, personnel, and practices of the agencies to which mail service is provided. Familiarity with Embassy physical layout and locations of individual personnel. Have a basic understanding of the Vienna Conventions and other international treaties diplomatic shipments.

Evaluations:

• This may be tested” Please specify your level of proficiency in the language listed. 

Language:

• Good working knowledge in reading, writing and speaking English is required.

Skills and Abilities:

• Ability to supervise and manage staff effectively is required.
• Excellent interpersonal and customer service skills, including ability to calmly handle customer complaints up to the Executive level is required.
• Strong computer skills including typing skills and accurate data entry into web application with knowledge of the Microsoft Office Suite (Excel, Word, and Outlook). Must possess a valid Nigeria driver license.
• Must be willing to work flexible hours, if required.
• Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices

Equal Employment Opportunity (EEO):  

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info
Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Lagos, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

• Hiring Preference Selection Process: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **

* Important

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 
• ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

COVID-19 Requirements for Eligible Family Members

• As required by Executive Order 14043, Eligible Family Members who will be employed on a Family Member Appointment (FMA) or a Temporary Appointment (TEMP) are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected for the position, the agency will provide you additional information regarding what information or documentation will be needed and how you can request a medical or religious accommodation.
• Eligible Family Members who will be employed on a Personal Services Agreement and compensated under the USG pay plan will be required to attest to their vaccination status using the Vaccine Attestation Form. If you are not fully vaccinated or decline to provide this information, you will be required to demonstrate proof of a negative COVID-19 test completed within 72 hours of entry to a Mission facility and comply with enhanced COVID-19 mitigation protocols.
• If selected for the position, the agency will provide you additional information regarding these requirements.

COVID-19 Requirements for Local Candidates

• Candidates who will be employed on either a Personal Services Agreement or a direct-hire appointment and compensated under the Mission’s Local Compensation Plan will be required to follow all Mission COVID-19 policies applicable to Locally Employed Staff.
• If selected for the position, the agency will provide you additional information regarding these requirements.

Remuneration
NGN6,455,212 (USD $38,894) Annually.