LPRA Landing Provider Supervisor at Equinix Nigeria

Job Summary

• The LPRA Landing Provider Supervisor will be responsible for providing support to the Landing Engineers on a day-to-day operation of the Company's Transmission (Submarine and Terrestrial) network (ASN, Nokia and Ciena equipment), Power Feed Equipment (PFE) and the network facilities (Cooling/Power systems). He/she will ensure prompt engagement with the customers and OEM vendors/technical team and provide applicable reports as required.

Responsibilities

• Ensure routine, preventive, corrective and diagnostic maintenance services for the Customer and Interested Parties' Separately Owned Property, the Submarine Terminal Equipment, Terminal Facilities, Terminal shore-end and Fronthaul Cable and Terminal Cable landing Station, are carried out according to all the manufacturers' prescribed procedures.
• Provide support in troubleshooting and resolution of network related problems on the Submarine Power Feed Equipment (PFE), DWDM/OTN and ROADM network.
• Manage the engagement with Facility provider and 3rd party vendors
• Respond to and resolve network issues within the service level agreements (SLAs).
• Directs the preparation of reports, as directed by the NOC, to evaluate network traffic loads and identification of future needs for additional hardware and/or software required to maintain efficient growth patterns and levels of satisfactory service.
• Review and execute RPRs (re-provision requests) on the network platforms with minimal supervision.
• Support all aspects of the network management process assuring requests, implementation, and problems are resolved as required with no impact to the global communications.
• Deploy and document changes in accordance with problem and change management process.
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to.
• Able to interpret, review and implement networks designs from the customer & core network planning team.
• Ensure best practises are followed in restoration, recovering, or altering configurations, logical or physical, to maintain service integrity.
• Provide root cause analysis (RCA) on fault resolution such as fault clearance date and time, identification of Terminal Station personnel, the exact nature and cause of the fault, Terminal Station recommendations (lessons learned) and how to avoid reoccurrence of similar faults in the future
• Coordinate the required Support and maintenance needed for the Cable Landing Station power infrastructure, including power systems (Rectifiers and UPS) and backup generators.
• Ensure inventory checks are carried out periodically on the station tools and equipment as requested by the NOC or other parties, are accurate and up to date.
• Provide strong leadership through mentoring, coaching, and performance evaluation of the team, ensuring consistent compliance with operational standards, safety requirements, and service quality benchmarks.

Qualifications

• A bachelor’s degree or Equivalent in Electrical/Electronics and Telecommunication Engineering
• At least 8 years post NYSC work experience in the configuration, operations, and maintenance of DWDM/OTN equipment, optical fiber, and power systems
• Ability to review engineering documents and direct execution of provisioning as requested.
• Ability to setup & use relevant testing equipment (Ethernet Analyzer, OTDR/Power testing tools/instrument) and analyse results.
• Ability to troubleshoot, identify root causes and recommend solutions.
• Ability to install, commission, implement and configure according to design and specification.
• Knowledge of a Fault management processes and procedures
• Lead and enforce HSE and Quality Control & Assurance standards, ensuring audit compliance, effective incident management, and continuous improvement through process re-engineering.
• Proficient in Microsoft Office suites – Excel, PowerPoint and PowerBi
• Good oral and written communication skills
• Working experience on power systems operations and maintenance (Rectifier, UPS and DG)
• Ability to interpret topography, network design maps and AutoCAD Designs
• Knowledge of vendor management
• Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.