Lounge Manager at Bheerhugz Café

Location: Ikeja, Lagos

Responsibilities

• Ensure the delivery of excellent customer services and maintain a high level of customer management always.
• Take full responsibility for the setup and effective operations of the shop within company policy, always.
• Takes full responsibility for the management of the shop and ensures the shop achieves the desired results.
• Ensure that opening and closing procedures are adhered to, in line with company policy.
• Responsible for the security, health and safety of staff, customers and property.
• Oversees all areas of the shop including third-party providers
• Maximize all sales opportunities in the shop including quality of food and drink service and availability using all company point of sale as directed; understand all promotions and point of sale requirements and work with the team and General Manager to maximize sales at every opportunity.
• Ensure the effective and proper use of all inventory management tools
• Ensure product availability and delivery on time
• Ensure full availability of all drinks, food and forecast appropriately to meet shop demands during low and high seasons
• Manage all stock management processes including, timely stock counts, line checks, wastage reports and loss investigation.
• Ensure all company security procedures, including loss prevention measures and procedures for the security of staff and premises are followed.
• Carry out risk assessments to ensure staff and customers safety, ensure the adherence to children specific guidelines.
• Meet sales goals by training, mentoring and providing feedback to sales staff
• Is responsible for the Management of the shop including motivating and leading the team to work to the highest standard always.
• Ensure proper Management of the day to day performance of subordinates in line with company policies and procedures
• Manage and maintain subordinate’s welfare and trainings with the help of the Human Resources team.
• Identify recruitment needs and take an active role in the search and selection activities and the appointment of staff in line with the company recruitment process
• Always adhere to all company policies and procedures and licensing laws.
• Establish marketing strategies to meet the organizational sales and performance objectives
• Ensures that the business operations run smoothly and according to the company’s policy
• Research and analyse the current market conditions, competitor information and proffer recommendations to Executive Management
• Monitor, review and report on all activities to the Executive Management
• Contribute to the development of the brand.
• Carry out duties as instructed by the General Manager and Managing Director.

Requirements

• B.Sc qualification
• 3 - 6 years of work experience.