Logistics Officer at Taeillo

Job Summary

• The Logistics Officer is responsible for planning, coordinating, and executing the delivery of finished furniture products from the factory to customers.
• The role ensures timely, safe, and cost-effective transportation while maintaining high customer satisfaction.
• The Logistics Officer will work closely with production, warehouse, drivers, installers, and customer service teams to ensure seamless order fulfillment.

Key Responsibilities
Outbound Logistics & Delivery Coordination:

• Plan and schedule daily and weekly deliveries of finished furniture to customers.
• Coordinate dispatch of furniture items from the factory or warehouse to Customers
• Ensure all deliveries are completed within agreed timelines and service level expectations.

Order Tracking & Documentation:

• Monitor delivery status and track dispatched items until successful delivery and installation.
• Prepare and manage delivery notes, waybills, invoices, and proof-of-delivery documentation.
• Maintain accurate records of all dispatched and delivered items.
• Assign delivery routes and schedules to drivers and installers.

Coordination with Internal Teams:

• Liaise with the production team to confirm readiness of finished furniture before dispatch.
• Work closely with the warehouse team to ensure proper packaging and loading of items.
• Coordinate with customer service to communicate delivery timelines and updates to customers.

Customer Satisfaction & Issue Resolution:

• Address delivery-related issues such as delays, damages, or incorrect items.
• Ensure prompt resolution of delivery complaints in collaboration with relevant departments.
• Follow up with customers post-delivery to confirm satisfaction where required.

Compliance & Safety:

• Ensure furniture is properly packaged and handled to prevent damage in transit.
• Enforce adherence to logistics, safety, and company policies.
• Ensure use of appropriate PPE by logistics and delivery personnel.

Reporting & Continuous Improvement:

• Prepare daily, weekly, and monthly delivery performance reports.
• Identify bottlenecks in delivery processes and recommend improvements.
• Monitor logistics costs and support cost-optimization initiatives.

Qualifications & Experience

• OND / HND / B.Sc. in Logistics, Supply Chain Management, Business Administration, or related field.
• 2–4 years’ experience in logistics or delivery coordination, preferably in furniture manufacturing or similar industries.
• Experience managing last-mile delivery to end users is an added advantage.

Skills & Competencies:

• Strong planning and organizational skills
• Knowledge of delivery routing and scheduling
• Attention to detail and documentation accuracy
• Problem-solving and decision-making skills
• Effective communication and coordination abilities
• Time management and ability to work under pressure.