Logistics Officer at Ascentech Services Limited

Responsibilities

• Review customer orders and plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business growth
• Analyze and troubleshoot delivery issues in a timely fashion
• Oversee daily delivery activities and provide direction and guidance as needed
• Providing excellent customer service, answering and handling complaints from clients
• Preparing reports and other documents relating to deliveries
• Serve as primary contact for customer delivery inquiries and concerns
• Develop process improvements to achieve cost effectiveness and time saving
• Report delivery status to customers and develop required delivery documentations.
• Collect feedback from customers and use it to improve our products and services.
• Work with other departments to ensure a smooth customer experience.
• You will be responsible to maintain quality assurance standards in all calls.

Requirements

• Knowledge of customer service best practices Excellent communication and interpersonal skills Ideally have 2-5 years in e-commerce Expertise in logistics and fulfilment
• Exceptional problem-solving abilities Knowledge of customer service best practices Excellent communication and interpersonal skills Keen attention to detail.
• Good Excel Skills and Owns a Laptop.
• Bachelor's Degree with 2 - 5 years of experience.