Logistics Associate 2 at Eden Life Inc

Job Context

• Eden’s mission is to 10x the quality of life. Our vision is to make excellent service accessible to all by unifying pleasant customer service, competent service delivery, and technology. We believe that a vital aspect of improving the quality of life of our customers is in the way we interact with them, solve their pain points, and nurture them.
• As a Logistics Associate, you will be responsible for overseeing and optimizing our logistics operations for timely and accurate order deliveries, while collaborating with third-party logistics partners to address delivery challenges, and implement improvements.

Job Responsibilities

As a Logistics Associate, you will be expected to perform the following duties

Logistics Management

• Coordinate and optimize logistics operations to ensure timely and accurate order deliveries.
• Liaise with third-party logistics partners to maintain efficient delivery networks.
• Monitor delivery performance, address challenges, and implement improvements.

Rider Recruitment

• Develop and execute strategies for recruiting delivery riders to meet operational demands.
• Collaborate with HR to conduct interviews, assess candidates, and facilitate the onboarding process.
• Maintain a pool of qualified riders and ensure an adequate supply to meet business needs.

Training and Development

• Design and conduct training programs for new and existing riders to enhance their skills and efficiency.
• Provide ongoing support and guidance to riders to ensure a high level of service quality.

Performance Monitoring

• Implement performance metrics to monitor the effectiveness of logistics operations.
• Conduct regular assessments of rider performance and address any issues promptly.

Documentation and Reporting

• Maintain accurate records of rider information, including contact details and performance data.
• Generate reports on logistics and rider recruitment activities for management review.

Job Requirements

• Minimum of 1 year of work experience in an Operations, Logistics or Supply Chain related role.
• You must have completed studies at a University, Polytechnic or similar institution
• You should be familiar with CRM, and comfortably use spreadsheets to collect, analyze & interpret data.
• Effectively manage projects using project management techniques and tools
• Be conversant with Logistics operations in such industries as Food and Beverage, FMCG, e-Commerce, Transportation, and others
• Communicate effectively with different levels of stakeholders, and able to negotiate, too
• Demonstrate results in improving business performance through leadership
• Have a highly developed sense of urgency.