Logistics Assistant (CBT), GS5 at World Food Programme (WFP)

JOB PURPOSE:

To implement well-defined standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.

KEY ACCOUNTABILITIES(not all-inclusive, nor exhaustive):

• Retailer Management: full Participation during the assessment, selection , onboarding, performance monitoring, and compliance of Cash Based Transfers (CBT) Retailers
• Ensure Reconciliation & Payments are completed in timely manner by Certifying invoices, coordinate settlements, and ensure timely payments using WFP system
• Ensure required actions are taken for issue Resolution by addressing retailer complaints and operational challenges effectively
• Provide support to logistics operations and activities, following standard processes and facilitating, directly or indirectly, the effective delivery of food assistance to beneficiaries.
• Support timely ordering and delivery of commodities and supplies to authorized partners and destinations.
• Support management of logistics vendors’ contracting activities including performance monitoring and measurement.
• Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.
• Contribute to budget preparation, monitoring, and revision for all delivery modalities, ensuring adherence to relevant procedures and in compliance with corporate standards.
• Assist in monitoring inventory management processes to track trends and account for the inventory status from source to beneficiary.
• Assist in management of commodity accounting data quality and integrity.
• Support operational pipeline analyses, assessments, and operational planning for all delivery modalities.
• Process documentation for execution of logistics operations (e.g., customs clearance, invoice verification), take appropriate actions to resolve operational issues escalating various issues to the supervisor.
• Liaise with internal and limited number of external stakeholders to support efficient logistics operations management.
• Provide guidance to other support staff, in order to assist them in completing standard tasks to agreed standards and deadlines.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Experience using corporate systems to monitor ongoing shipments, pipeline information, insurance claims, and food stock.
• Experience analyzing data (on commodities, funds, etc.) and drafting reports.
• Experience in measuring service providers’ performance against set KPIs.
• Experience in assisting the preparation of contract documentation.
• Experience in providing technical business support in corporate systems.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

• Education: Completion of a Bachelor's degree in Transport Economics, Supply Chain, Logistics, Engineering, Business Management or other related field.
• Experience:  Five or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.