Logistics and Inventory Specialist at Interswitch

Description

• The Logistics and Inventory Specialist will be responsible for developing, maintaining accurate inventory control, and efficient warehousing for items procured to ensure the operational continuity across offices, data centers, and field operations by managing inbound receipts, put-away, stock accuracy, asset tracking (especially IT assets & POS terminals), outbound fulfilment, returns, and reverse logistics.
• To ensure on-time, and cost-effective movement of goods to and from internal and external customers.

Responsibilties
Customer Service: 

• Provide exceptional customer service by promptly responding to customer inquiries, providing order status updates, and resolving any customer concerns or complaints related to logistics, inventory management, and order fulfilment.

Inventory Management & Control:

• Maintain accurate inventory records for all categories (IT equipment, POS devices, networking gear, spares, peripherals, stationery, marketing collateral).
• Execute cycle counts and periodic wall-to-wall stock takes; reconcile variances and drive corrective actions (root cause analysis, process fixes).
• Manage stock parameters (min–max, reorder points, safety stock) based on usage, lead times, seasonality, and SLAs.
• Ensure robust item master data and serialization (e.g., IMEI, MAC, asset tags) for full traceability from receipt to end-of-life.
• Track asset assignments and custody (employees, field teams, retail/agent locations, hubs), ensuring chain-of-custody documentation is complete.

Warehousing, Handling & Compliance:

• Oversee inbound receiving, put-away, binning, picking, packing, and dispatch according to SOPs and 5S/GMP standards.
• Implement FEFO/FIFO where applicable; manage quarantine/returns/repair bins with clear disposition codes.
• Ensure compliance with HSE, security, and quality policies; enforce ESD handling for sensitive electronics.
• Maintain storage conditions (temperature/humidity), racking safety, and equipment upkeep (scanners, printers, forklifts/hand trucks).

Logistics & Distribution:

• Plan and execute last‑mile deliveries to offices, branches, hubs, agents, partners, and customers; optimize routes and loads.
• Coordinate with 3PLs/courier networks; manage pickup scheduling, tracking, POD capture, exceptions, and claims.
• Monitor import/export and inter‑company transfers (where applicable); prepare shipping documentation, customs paperwork, and insurance declarations in collaboration with Compliance/Finance.
• Track delivery SLAs and proactively resolve delays, damages, or misroutes.

Order Fulfilment:

• Order Processing: Receive and review purchase orders, ensuring accuracy and completeness of order information, specifications, and delivery requirements.
• Order Tracking and Monitoring: Track order progress, including manufacturing, shipping, and delivery, and provide regular updates to relevant stakeholders, including customers, sales teams, and management.
• Quality Assurance: Perform quality checks on incoming and outgoing orders to ensure adherence to specifications and resolve any quality-related issues in collaboration with the quality control team.
• Shipment Coordination: Coordinate and schedule shipments with logistics partners to ensure on-time delivery and compliance with transportation regulations.
• Documentation and Reporting: Maintain accurate records and documentation related to order fulfilment, including purchase orders, delivery receipts, and invoices. Generate reports on order status, fulfilment metrics, and key performance indicators (KPIs) as required.
• Issue Resolution: Address and resolve any order-related issues, such as delivery delays, product shortages, or damaged goods, promptly and effectively, ensuring minimal disruption to customers and internal operations.

Reverse Logistics, RMA & Repairs:

• Run structured returns and swap programs for faulty devices; manage RMA with OEMs and service partners.
• Oversee triage, testing, grading (A/B/C), refurbishment, and spares recovery.
• Coordinate responsible disposal/e‑waste handling per regulatory standards and internal sustainability policy.

Systems, Data & Reporting:

• Operate ERP/WMS/ITAM/MDM tools for inventory transactions, asset lifecycle, serial tracking, and stock visibility.
• Maintain high data quality (item master, barcodes/SKUs, locations, vendor codes) and ensure synchronization with Finance fixed-asset registers.
• Produce daily/weekly/monthly dashboards: stock accuracy, fill rate, DSM (days stock on hand), turns, write‑offs, delivery SLA attainment, RMA cycles, and logistics cost per shipment.
• Support audits (internal/external) with complete documentation and traceable records.

Continuous Improvement:

• Identify and implement process optimizations (layout changes, bin strategies, kitting, automation/barcoding).
• Support standardization of SOPs across locations and contribute to network design (central vs. regional stocking).
• Participate in cost-to-serve analysis and initiatives to reduce logistics costs and shrinkage while improving service levels.

Compliance and Sustainability:

• To incorporate sustainability principles into supply chain management practices and ensure that suppliers and customers comply with sustainability requirements.

Leadership:

• To lead a high-performing logistics and inventory management function, providing coaching and mentoring as needed.

Stakeholder Collaboration:

• Work closely with Procurement on inbound planning, shortages, and supplier ASN/receipt accuracy.
• Coordinate with IT for imaging/configuration of devices before deployment; align with Security for chain-of-custody and device governance.
• Liaise with Finance on GR/IR clearing, capitalization, and disposals; support Legal/Compliance on regulatory documentation and data integrity. To support the preparation of budgets, execute, and control spending to fulfil the financial, customer success, and operational objectives of Interswitch.

Education / Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or related fields.
• Minimum of 3 years of experience in inventory control and logistics/warehousing; experience with electronics/IT assets or FinTech/technology environments is a strong plus.
• Evidence of strong industry/sector participation and relevant professional certifications such as: Association for Supply Chain Management, Chartered Institute of Purchasing & Supply, Lean Six Sigma methodology certification, Project Management Institute.
• Hands-on experience with ERP/WMS (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite), and ITAM/MDM tools for asset tracking/serialization (ServiceNow, Snipe-IT, Jamf, Intune, Kandji, or equivalent)
• Proficiency with barcode/RFID scanning, labeling, and cycle count methodologies. Understanding of import/export documentation, 3PL management, and reverse logistics/RMA processes.
• Solid MS Excel/Google Sheets skills; familiarity with dashboarding/BI tools (Power Bi, Tableau, or equivalent).