Eden Solutions & Resources Ltd is a human resource management company that provides its client with best practice business management solutions.
Registered in 2002 in Nigeria, and managed by a competent team of professionals. Eden Solutions & Resources was initially set up, primarily as a recruitment agency but today it has evolved into company of...
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The Loan Collector will be responsible for communicating with customers who are overdue on their loan payments.
This role involves contacting borrowers through phone calls, emails, or letters to inform them of missed payments, negotiate payment plans, and help resolve overdue accounts.
The ideal candidate is customer-focused, detail-oriented, and possesses strong communication skills, even if they are new to the field.
Responsibilities
Contact borrowers via phone, email, or letters to collect overdue loan payments.
Review loan agreements to understand payment terms and conditions.
Educate borrowers about payment deadlines and penalties for non-payment.
Negotiate and arrange repayment schedules that suit both the borrower and the company.
Maintain detailed records of borrower interactions, payment agreements, and attempts to collect.
Escalate cases where borrowers are unresponsive or refuse to pay to senior management or legal teams.
Assist customers in understanding their loan terms and repayment options.
Adhere to company and legal regulations, including the Fair Debt Collection Practices Act (FDCPA).
Qualifications and Skills
High school diploma or equivalent.
No previous experience is required; on-the-job training will be provided.
Excellent verbal and written communication skills.
Ability to handle difficult conversations and maintain professionalism.
Basic computer literacy to manage records and input data.
Strong attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
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