Loan Collector at Eden Solutions and Resources

Job Description

• The Loan Collector will be responsible for communicating with customers who are overdue on their loan payments.
• This role involves contacting borrowers through phone calls, emails, or letters to inform them of missed payments, negotiate payment plans, and help resolve overdue accounts.
• The ideal candidate is customer-focused, detail-oriented, and possesses strong communication skills, even if they are new to the field.

Responsibilities

• Contact borrowers via phone, email, or letters to collect overdue loan payments.
• Review loan agreements to understand payment terms and conditions.
• Educate borrowers about payment deadlines and penalties for non-payment.
• Negotiate and arrange repayment schedules that suit both the borrower and the company.
• Maintain detailed records of borrower interactions, payment agreements, and attempts to collect.
• Escalate cases where borrowers are unresponsive or refuse to pay to senior management or legal teams.
• Assist customers in understanding their loan terms and repayment options.
• Adhere to company and legal regulations, including the Fair Debt Collection Practices Act (FDCPA).

Qualifications and Skills

• High school diploma or equivalent.
• No previous experience is required; on-the-job training will be provided.
• Excellent verbal and written communication skills.
• Ability to handle difficult conversations and maintain professionalism.
• Basic computer literacy to manage records and input data.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.