Loan Acquisition Officer, Financial Services at TradeDepot

Job Description

• Our Financial Services division is looking for capable individuals to join its portfolio management team and roll out financial services at scale for a rapidly growing customer base.
• We are a high growth tech company backed by leading investors including the IFC and the World Bank’s Women Entrepreneur Finance Initiative (WeFI) to provide MSMEs with access to goods and credit. Our mission is to create better everyday lives for retail store owners and MSMEs across Africa.
• The Portfolio Management team is a team of agents responsible for building and managing a loan portfolio of borrowers, directly from TradeDepot’s retailer audience.
• Your duties would be to take ownership of your account - including conducting retailer profiling and assessment, collection of KYC, verification and due diligence required before recommending them to receive credit.
• You will be in charge of everything to do with managing borrowers and making sure that your portfolio is of the highest quality, including performing collections and recovery activities, making sure that these are done on time and in full.
• This role is ideal for someone who has the right mix of enthusiasm, passion, energy and experience to execute diligently in the financial services sector.
• The ideal candidate has previous experience working as a loan origination/collections officer and has sound understanding of portfolio management and credit risk.
• Familiarity with retailer audiences and SME/Micro SME lending is a bonus.
• The candidate will be responsible for delivering on all metrics associated with their portfolio, and must be able to take supervision from the leadership team, while also collaborating with other portfolio manager agents.
• They must have experience using smartphones, and be familiar with mobile app usage to be successful at this role.

Job Responsibilities

• Perform activities to convert borrowers from existing retailer audience, including field visits and phone calls.
• Gain thorough understanding of the loan product and the company’s operational processes, and communicate these to potential and existing borrowers.
• Build and maintain a high-quality portfolio of borrowers according to targets communicated by the supervisor on a weekly basis.
• Be accountable for borrowers in your portfolio and ensure they are able to borrow and repay their loans on time and in full.
• Be responsible for the success of your individual portfolio, including knowing how much capital to deploy to where, for how long, and where to get the best return.
• Leverage data and insights provided by the company and team leads on the best areas to focus on.
• Daily, weekly, monthly reporting to team leads and supervisors.
• Be responsible for collections and recovery of outstanding loans, according to the company’s collections/recovery policy
• Comply with all instructions and targets set by team lead, supervisor, and managers
• Use technology tools and apps provided by the company to onboard and manage borrowers in your portfolio.
• Alert supervisors and team leads to bad borrower behaviour, signs of default in one’s portfolio
• Adhere to Company’s Equal Opportunities policy in all activities and to actively promote equality of opportunity wherever possible
• Undertake such other duties as may be reasonably expected.

Requirements

• Candidates should possess a Bachelor's Degree with at least 2 years relevant work experience.
• Prior experience in loan management, portfolio management, or other credit risk function.
• Excellent problem solving, interpersonal, and time management skills.
• Ability to work strategically, while staying within the guidelines prescribed for the job role.

What's on Offer?

• Attractive Salary & Benefits
• Fantastic work culture
• Strong opportunities to progress your career.