Live Operations Analyst at Shuttlers

Job Summary

The Live Operations analyst works in the Operations team to support the monitoring, and tracking of trips ensuring the right information is presented to the drivers that can aid 100% operational excellence, to deliver a smooth experience for our customers

Job Description

Role Attributes

Process Orientation

• Learn the company’s processes and execute tasks according to the stated processes.
• Support the Operations Specialist in managing business processes
• Research ways to improve processes and document the research for the Operations Specialist’s approval

Communication

• Prioritize the use of organization’s approved channels for communication of official information
• Write clear, understandable, error-free and concise emails and documents

Time management

Completion of assigned tasks within agreed timelines

Key responsibilities

• Confirm and provide drivers with the appropriate manifest where the driver may have technical issues or smartphone issues.
• Update trip live locations on the approved channel
• Monitor vehicle movements using the tracking platform.
• Ensure that drivers start and end trips as appropriate
• Update trip records on the appropriate dashboard
• Track performance of drivers on the routes assigned and update bonuses earned as appropriate

Job Experience

• A degree in Transport Management or Operations Management
• 2 - 3 years experience in a similar role
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Strong analytical and organizational skills.