Learning and Development Specialist. at PalmPay

Role Overview

The Learning & Development (L&D) Specialist will support the design, delivery, and evaluation of learning initiatives that enhance employee capabilities and strengthen PalmPay’s talent pipeline. This role is ideal for a motivated professional within financial services, who is passionate about developing people, leveraging technology for learning, and fostering a culture of continuous growth.

Key Responsibilities

Learning Program Design & Delivery

• Assist in assessing learning needs across departments and translating them into effective training programs.
• Support the design and delivery of learning content (classroom, virtual, e-learning, and blended programs).
• Facilitate onboarding sessions and recurring training workshops to support employee development.
• Develop and update training materials, manuals, and guides to ensure relevance and alignment with business goals.

Training Administration & Coordination

• Manage training calendars, logistics, and communications.
• Coordinate with external training providers and track service delivery.
• Maintain learning records, attendance, and completion rates using the Learning Management System (LMS).

Evaluation & Reporting

• Collect participant feedback and measure training effectiveness through surveys, assessments, and performance data.
• Provide reports and insights on training participation, outcomes, and ROI.
• Support the Talent Development Supervisor in preparing monthly and quarterly L&D reports.

Employee Development Support

• Contribute to career development programs, mentorship initiatives, and talent pipelines.
• Promote a culture of self-learning by curating digital resources and encouraging knowledge sharing.
• Support initiatives around leadership development, compliance training, and soft skills enhancement.

Key Qualifications

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
• 3–5 years of Learning & Development or HR experience, preferably in the financial services or fintech industry.
• Hands-on experience with training design, facilitation, and evaluation.
• Familiarity with Learning Management Systems (LMS) and e-learning tools.

Skills & Competencies

• Strong facilitation, presentation, and communication skills.
• Ability to translate learning needs into actionable training interventions.
• Analytical mindset with experience using data to measure training effectiveness.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in MS Office Suite and comfort with digital learning platforms.
• Collaborative, adaptable, and passionate about people development.

Key Performance Indicators (KPIs)

• % completion of assigned training programs.
• Employee satisfaction scores for training sessions.
• Improvement in post-training assessments or job performance.
• Training participation and attendance rates.
• Efficiency in managing training logistics and reporting timelines.