Lead Wifi Engineer - Retail at IpNX Nigeria Limited

Function: Service Fulfilment & Support
Reporting to: Head, Engineering
Location: Lagos
Travel Frequency: Occasionally

Purpose of the Job

The Team Lead, Wi-Fi is responsible for building carrier grade and reliable Wi-Fi network infrastructure andmaintainingessentialWi-FiservicesforipNX customers in accordance with set SLAs. Responsible for planning, designing, implementing,andoverseeingthe ‘administrationandmaintenance’ofWi-Finetwork infrastructure within ipNX (Core) as well as deployments for Customers (Access). Plan, direct and coordinate activities required to fulfil and support Wi-Fi Services to Enterprise customers. Management of existing Wi-Fi Infrastructure and Systems and development of new ones while also overseeing systems administration task as well as asset management. Govern across all areas of service delivery processes, continual service improvement through product enhancements and innovation, customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. Provide pre-sales support to the business team(s) as well as assist with product information and training to drive sales/marketing needs.

Expected Key Results 

• Efficient Network Infrastructure Strategy for Customers
• Customer Service
• Stakeholder Management
• Vendor and Asset Management
• Network Service Support Analysis
• People Management and Training

Educational Qualifications & Functional Skills:

• Bachelor's degree in Computer Science, MIS, Electrical Engineering or other technical disciplines (2.2/Upper Credit Minimum)
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
• Understanding of Communications Networks. Cisco network certification is required
• Keen interest in emerging technologies Cloud, SD-WAN
• A good grasp of Wireless Installations (RF Planning, Design, Installation and Maintenance)
• Good verbal and written communication skills required for interaction with business-users.
• Strong problem-solving skills required for technical issue resolution.
• Organised and structured work habits.
• Strong personal time management to coordinate several tasks simultaneously.
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Demonstrable communication, interpersonal and relationship management skills
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Excellent communication skills • Project management skills also desirable
• A good grasp of technical (wireless & wireline) installations and willingness to learn more
• Working knowledge of fundamental operations of relevant wireless hardware and other network connectivity equipment including routers and switches
• Good understanding of cloud based systems
• Must demonstrate interpersonal capabilities and leadership

Work Experience:

• 5+ years of experience as a technical engineer in the wireless communications industry
• At least 3 - 5 years’ experience within the telecoms space
• Experienced in bandwidth capacity management
• Experienced in data communications and networking principles and standards
• Experience in the design of systems which contain a significant connectivity element
• Must have experience track record of achieving and exceeding service delivery and support KPIs
• Experience designing and deploying key WLAN applications including secure mobility, voice over WLAN, location based services, and wireless guest access
• Experience managing large projects team

Other Requirements:

• Customer Focus
• Action orientation
• Tech savvy
• Drive results
• Cultivate Innovation
•  Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Excellent Decision Quality  
• Attention to Detail
• Problem Solving
• Drives Vision & Purpose