Lead Recovery Officer at Rosabon Financial Services

Job Summary

• The role involves overseeing delinquent account and loan recovery, developing strategies to reduce losses, negotiating repayment plans, collaborating with stakeholders, ensuring compliance with debt collection laws, analyzing data, and providing recovery optimization recommendations.

Duties & Responsibilities

• Team Leadership: You will be responsible for leading a team of recovery personnel and providing guidance and support to ensure efficient and effective debt recovery. This includes assigning tasks, monitoring progress, and providing feedback and coaching to team members.
• Debt Recovery Strategy: You will develop and implement strategies and processes to recover outstanding debts, in line with the organization's policies and legal requirements.
• This may involve reviewing delinquent accounts, assessing the financial situation of debtors, and determining appropriate recovery actions.
• Negotiation and Communication: You will interact with debtors, either directly or through your team, to negotiate payment plans or settlements. Effective communication skills are crucial in handling sensitive situations, resolving disputes, and maintaining a professional and ethical approach throughout the recovery process.
• Documentation and Record-Keeping: Accurate and organized record-keeping is essential in this role.
• You will ensure that all relevant information, correspondence, and legal documentation pertaining to debt recovery are properly maintained and updated.
• Compliance and Legal Considerations: As a Lead recovery personnel, you need to have a thorough understanding of relevant laws, regulations, and compliance requirements related to debt collection. It is your responsibility to ensure that all recovery activities are conducted within legal boundaries and adhere to industry standards.
• Performance Monitoring and Reporting: You will monitor the performance of the recovery team, track key metrics such as recovery rates and collection efficiency, and provide regular reports to management. Analyzing data and identifying trends can help improve recovery strategies and optimize overall performance.
• Relationship Management: Building and maintaining positive relationships with internal stakeholders, such as legal departments, customer service teams, and management, is crucial. Collaboration with these teams can help streamline processes, address challenges, and enhance overall debt recovery efforts.
• Continuous Improvement: As a Lead recovery personnel, you should constantly seek opportunities to improve processes, enhance efficiency, and optimize the recovery function. Staying updated on industry best practices, attending relevant training programs, and implementing innovative techniques can contribute to better outcomes.

Qualifications / Requirements

• Bachelor's Degree, HND or equivalent in Social Sciences, Sciences or related field of study
• 7 - 10 years experience in similar position
• Proven track record of successfully managing a recovery team.