Lead, QA, Monitoring & Evaluation at Deloitte

The Lead, QA, Monitoring & Evaluation is responsible for overseeing the implementation of quality assurance and monitoring frameworks to ensure the delivery of high-standard healthcare services across Imo State. This role supports the continuous assessment and improvement of clinical and operational processes, ensuring compliance with regulatory requirements and organisational standards. The position is integral to maintaining a culture of quality, accountability, and evidence-based practice within the organisation.

Responsibilities

• Develop and implement quality assurance protocols and monitoring tools to evaluate healthcare service delivery.
• Conduct regular audits, assessments, and evaluations to ensure compliance with established standards and regulatory requirements.
• Analyse data and prepare reports on quality performance, identifying trends, risks, and areas for improvement.
• Collaborate with clinical and administrative teams to drive quality improvement initiatives and corrective actions.
• •Provide training and guidance to staff on quality assurance processes and best practices.

Qualifications

• 6-10 years experience in quality assurance, monitoring and evaluation, or a related field within healthcare.
• Bachelor’s degree in Healthcare Administration, Business Management, Public Health, or a related field
• Master’s degree or relevant professional certification e.g., Certified Quality Improvement Associate (CQIA) , Certified Professional in Healthcare Quality (CPHQ) is an advantage.
• Strong knowledge of quality assurance methodologies and monitoring and evaluation frameworks.
• Excellent analytical, problem-solving, and report-writing skills.
• Understanding of healthcare quality standards, accreditation, and regulatory requirements.
• Proficiency in data analysis and quality improvement tools.
• Familiarity with audit processes and performance measurement in healthcare environments.
• Must be a resident of Imo State or open to relocation.