Lead Operations at Alister Greene Consulting

Duties & Responsibility:

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes, and best practices
• Help PayGO processes remain legally compliant
• Formulate strategic and operational objectives
• inventory management and stock control
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Logistics management 
• Perform quality controls and monitor production KPIs
• Recruit, train, and supervise new staff
• Find ways to increase the quality of customer service

Qualification & Experience 

• Bachelor's degree in Business Administration, Industrial Management, or any related field is required. A Master's degree is a plus.
• A minimum of 4 years of work experience in operations management in the banking or financial services industry is required. Experience in digital banking, customer service, or back-office operations is desirable.
• Experienced in leading teams, managing performance, and coaching team members. Experience in supervising and developing operational processes and procedures is required.
• Good understanding of digital banking operations, including customer onboarding, account opening, payments, and fraud prevention. 
• Knowledge of operational risk management, regulatory compliance, and security protocols is also required.
• Excellent communication skills and be able to communicate effectively with stakeholders, including internal teams, external partners, and customers.
• Must be analytical, detail-oriented, and able to identify and resolve issues and discrepancies promptly. Must possess good problem-solving skills and be able to make informed decisions.
• Must possess strong organizational and time management skills to prioritize tasks effectively, meet deadlines, and manage multiple tasks simultaneously.
• Proficient computer skills, especially in Microsoft Excel, Word, and PowerPoint. Knowledge of relevant banking software and applications is also required.
• Ability to work under pressure and in a fast-paced environment, handling large volumes of data and transactions.
• Familiarity with data analytic tools, and other relevant systems would be an added advantage.
• Professional certification in Operations Management, Six Sigma, Lean Management, or related fields would be an added advantage. Examples of relevant certifications include PMP, CSM, and ITIL.