Lead Facility Manager at UPDC Plc

Role Description

• Provide strategic and hands-on leadership across multiple high-end commercial sites in Abuja. Ensure operational excellence, strict compliance with PPE and work ethics standards, and premium service delivery to premium clients.
• Drive performance, safety, client satisfaction, and cost efficiency while developing team capability for scalable growth.
• Will supervise site supervisors, technicans, and HSE Officers. Will also handle budget management, optimize resource allocation, develop maintenance schedules, and implement energy management plans.

Key Responsibilities
Multi-Site Operations Management:

• Oversee day-to-day operations across multiple commercial facilities (hard and soft services).
• Implement standard operating procedures, preventive maintenance plans, and service level adherence.
• Monitor KPIs (uptime, response/resolution times, PPM compliance, HSE metrics, client satisfaction).

Client & Stakeholder Management:

• Serve as primary point of contact for premium/high-value clients; manage expectations and contracts.
• Conduct regular review meetings, present performance dashboards, and drive continuous improvement plans.
• Coordinate with vendors, external and internal stakeholders to resolve issues promptly.

Health, Safety, Security, and Environment (HSSE):

• Enforce PPE compliance, safe work practices, permit-to-work, and statutory requirements.
• Lead incident reporting, root-cause analysis, and corrective/preventive actions.
• Champion safety culture through toolbox talks, audits, and periodic drills.

Team Leadership & Development:

• Lead Site Supervisors and site teams with clear goals, accountability, and coaching.
• Plan manpower, schedules, and succession; oversee onboarding and ongoing training.
• Foster a culture of discipline, professionalism, and continuous improvement.

Technical & Operational Excellence:

• Ensure reliability of critical assets (power, HVAC, fire systems, water, vertical transport).
• Review asset condition reports and optimize maintenance strategies (PPM, PdM, CM).
• Drive energy efficiency and sustainability initiatives; track consumption and cost savings.

Compliance, Documentation & Reporting:

• Maintain up-to-date documentation: SOPs, SLAs, risk assessments, asset registers, and logs.
• Prepare weekly/monthly performance reports and budgets; manage CAPEX/OPEX within targets.
• Ensure compliance with local regulations, client policies, and company standards.

Continuous Improvement & Projects:

• Identify operational gaps; implement structured improvement projects with clear ROI.
• Support mobilization of new sites and transitions, ensuring seamless handovers and service continuity.

Qualifications

• Bachelor’s Degree in Engineering, Facilities Management, or related field; advanced certification preferred (e.g., IFMA, BIFM, NEBOSH/IOSH).
• 7–10+ years in facilities management with at least 3 years leading multi-site commercial operations.
• Proven experience serving premium commercial and/or public sector clients while meeting strict SLAs.
• Strong knowledge of HSE compliance, PPE enforcement, and facility systems.
• Demonstrated leadership, stakeholder management, and data-driven decision-making.

Key Competencies:

• Leadership and team accountability
• Client-centric communication and relationship management
• Operational discipline and attention to detail
• Planning, prioritization, and multi-site coordination
• Problem solving, RCA, and continuous improvement mindset
• Financial acumen (budgeting, cost control, vendor management)
• Data literacy (CMMS/CAFM, KPI dashboards, reporting)
• Facility Management, Building Maintenance, and Property Management skills
• Experience in Energy Management and Sustainable Practices
• Strong problem-solving, decision-making, and project management skills
• Ability to develop and manage budgets, schedules, and vendor contracts
• Excellent written and verbal communication skills.