Lead Engagement Officer at Bridge Clinic

Location: Ikeja, Lagos

Description

• The position of Lead Engagement Officer is full-time at our Ikeja Head Office.

Job Responsibilities
Leads Conversion:

• Drive appointment booking through the timely engagement of leads and the follow-up of unconverted enquiries via the following Bridge Clinic platforms: Infusion Soft, Website Chat, Facebook
• Messenger, Whatsapp and telephone calls.
• Ensure that sufficient appointments are booked for the Fertility business according to set targets.
• Follow-up on appointment consultations and appointment ‘no-shows’ to ensure complete conversion.
• Respond to client requests and complaints for all business units.
• Prepare and submit weekly and monthly activity

Qualification / Experience

• Bachelor's Degree
• Minimum of 3 years’ experience in a marketing/sales environment

Knowledge, Skills and Competency Requirements:

• Entrepreneurial mindset with the ability to spot sales opportunities
• Experience in effectively communicating key data, including presentations to management
• High interpersonal skills with a collaborative and flexible work style
• Excellent verbal and written communication skills
• Excellent listening, negotiation and persuasion abilities
• CRM and Project Management Skills
• Business research and analysis skill