Lead, Employee Lifecycle Services at Moniepoint Inc.

About the Role

• The Lead, Employee Lifecycle Services owns the end-to-end experience of how employees join, transition, and exit Moniepoint.
• You’ll design and manage processes that ensure every new hire is welcomed, equipped, and productive quickly, and every departing employee exits with clarity, respect, and compliance.
• You’ll collaborate closely with Talent Acquisition, IT, Finance, Compliance, and HRBPs to ensure that every onboarding and offboarding experience is consistent, efficient, and aligned with Moniepoint’s values and standards. 
• Your work ensures operational discipline behind the scenes — but what people see is a frictionless, warm, and professional journey that defines what it means to work at Moniepoint.

Duties & Responsibilities

• Set the vision and roadmap for all Employee Lifecycle Services pillars — onboarding, offboarding, and transition management — ensuring seamless experiences across all Moniepoint entities
• Lead and develop a team responsible for delivering consistent, efficient, and compliant lifecycle processes across geographies
• Partner with the Head of People Operations, PBPs, centres of excellence and cross functional teams to ensure readiness, smooth transitions, and process alignment
• Standardize and scale onboarding and offboarding frameworks, leveraging technology and automation to reduce manual effort and improve accuracy.
• Oversee the design and continuous improvement of employee lifecycle workflows, templates, and documentation for efficiency, compliance, and scalability.
• Ensure all onboarding and offboarding activities comply with internal governance, data protection laws, and local labor regulations.
• Track and analyze lifecycle data to identify trends, measure operational performance, and inform improvements to the overall employee experience
• Act as a trusted operational advisor to People leaders on process design, service delivery standards, and experience optimization.
• Foster a culture of service excellence — ensuring employees feel welcomed, supported, and respected at every transition point.
• Experience in fintech, banking, or other regulated industries.
• Familiarity with employment compliance requirements across African or global markets.
• Demonstrated success implementing HR process automation or digitization initiatives.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Certification in People management, such as aPHRi or PHRI, is preferred.
• 5–7 years of HR or People Operations experience, with strong exposure to onboarding and offboarding processes.
• Proven ability to design, document, and optimize operational processes.
• Experience working across multiple countries or entities, preferably in a high-growth, fast-paced organization
• Working knowledge of HR systems and automation tools (e.g., BambooHR, Workday, SAP, Deel).
• Strong interpersonal and communication skills, including the ability to build relationships with a wide range of stakeholders.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Knowledge of employment laws and regulations.