Lead CASA, FX and Investment Products at Workforce Group

Function: Retail Banking

Job Summary

• To execute initiatives aimed at sustaining growth of CASA, foreign currency and investment products across Retail Banking-Personal Banking, Elite & Royalty Segments.
• To ensure processes are in place to sustainably on-board CASA, FX, and Investment products and to improve the end to end efficiency of the portfolio.

Duties & Responsibilities

• Oversee the MIS requirements for CASA, FX, and Investment Products
• Monitor and review existing CASA, FX, and Investment Products for Retail Banking
• Responsible for the overall profitable growth of CASA, FX, and Investment Products
• To work closely with Treasury in offering competitive Investment rates to our customers.
• Identify banking needs and customer expectations through feedback loop from focus sessions with the Segments Team.
• Process & account management for all current, savings( excluding TSP’s), investments and FCY related changes with stakeholders - Service Assurance, Branch Services, CPC, Revenue Assurance, Treasury, Foreign Operations Legal and Compliance, Operations and Technology Team etc to improve customer satisfaction.
• New product development and existing products optimization.
• Work with Segment Managers to fine tune process and product features as required.
• Review account opening/maintenance issues, dormant accounts issues, inactive savings, policy changes and procedures optimization as it concerns CASA, FX, and Investment Products.
• Reduce dormancy in current accounts and Inactive ratio on savings accounts in line with budget.
• To review, revise fees and charges, terms, and conditions periodically as per regulatory requirements
• Quarterly retail campaigns, frontline training and go to market strategy for new products.
• Communicate product or policy changes to frontline staff.
• Portfolio review, monitoring and optimization.
• Ensure revenue growth in revenue of all CASA, FX, and Investment products
• Responsible for Digital Account Opening and Free Banking Count and Value
• Liaise with Segment Team / Treasury on Partnership proposition and offerings – Sankore, Travel Agents etc.

Job Requirements

• Minimum of 2nd Class Lower (B.Sc or B.A or HND) in the Sciences or Social Sciences from a recognized & accredited institution.
• Minimum of 5 years cognate work experience as a product manager, data analytics or in any marketing/sales related roles.

Skills / Competencies

• Digital Product Management
• Design thinking
• Good time Management
• Good team player and interpersonal skills
• Data Analytics
• Customer Satisfaction
• Marketing
• Product Development
• Compliance
• Account Management

Job Knowledge:

• Good Numerical Skills
• Good Communication skills
• Good Analytical skills
• Good use of Microsoft office suites
• Understanding of Financial Statements and Financial Analysis
• Investment products
• Competitive analysis