Lab Customer Service Representative at DemyHealth

Job Description

A Laboratory Scientist with exceptional computer skills, and great interpersonal skills capable to perform chemistry/Clinical analysis on samples of blood, urine, stool, or other body fluids for the clinical assessment, diagnosis, and treatment of, diseases and/or other specified medical conditions.

Main Duties and Responsibilities

Clinical/Technical Duties:

• Perform testing procedures on all samples received using appropriate and standardized principles and equipment platforms in the stand of the Chief Clinical Scientist.
• Perform mainstream testing on samples for hematological, bacteriological, parasitological, clinical chemistry, and histological assays.
• Carry out and document all quality control processes performed on all test procedures.
• Adhere strictly to test SOPs and other quality assurance programs of the Lab.
• Record test data to issue reports; answer questions to provide additional information or clarification to patients or other healthcare professionals.
• Maintain patient confidence by keeping laboratory information confidential.
• Serve and protect the immediate Laboratory Community by adhering to professional standards, and Hospital Health & Safety Standards, policies, and procedures.
• Contribute and maintain a safe work environment for patients, visitors, and co-workers by participating in safety programs, committees, or teams, conducting laboratory safety audits, and complying with statutory regulations & requirements.

Administrative Duties:

• Act as the front-line customer service support for incoming calls from customers, clients, and doctors/centers for lab results.
• Coordinate courier services and Maintain professional and courteous behavior to ensure customer satisfaction.
•  Provide other registration/clerical, and billing support as required.
• Ensure proper housekeeping.
• Perform all duties and responsibilities with  understanding and respect for the patient’s rights
• Perform other related duties as required.
• Education, Qualifications & Experience
• B.Sc./HND in Medical Laboratory Technology, Biological Sciences, or equivalent Post Graduate Studies.
• Previous Experience 2 – 4 years post-graduation experience

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills.
• Excellent organizational skills to manage multiple tasks promptly.
• Should possess MLS Annual Practice License.
• Proficient use of clinical laboratory information systems.