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  • Posted: Feb 24, 2024
    Deadline: Mar 31, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    OUTCESS is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
    Read more about this company


    KYC(Know Your Customer) Agent

    • We are recruiting for one of our client, a leader in the telecommunication industry.


    • Update customers details
    • Make outbound calls.
    • Upsell/Sell product and services, place custom orders in computer system.
    • Provide customers with product and service information.
    • Accurately update NIN of customers
    • Identify and process customers data
    • Follow up on inconsistent  data, if not immediately resolved.
    • Recognize, document and alert the supervisor of trends in customer calls.


    • OND,HND,BSC,B.Ed.......
    • Candidate must be within the age bracket 18 - 35years
    • Relevant experience (0 – 4year) in Customer Service is an advantage
    • Strong phone contact handling skills and active listening.
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Excellent written and verbal communication skills.
    • Must reside in Ikeja or its environs.

    Method of Application

    Interested and qualified? Go to Outcess Solutions Nigeria Limited on to apply

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