KYC and Retention Associate at FairMoney

JOB RESPONSIBILITIES

• Getting more transactions out of existing Agents.
• Engage churn Agents (Agents with zero transactions)
• Coordinate with the Sales Team and update them about the churn and win back them.
• Engage Newly Onboard Merchant/Agent for increasing their transactions
• Work with the Customer Success team to ensure rich customer experience and reduce churn.
• Ensure ongoing compliance with quality and industry regulatory requirements.

Requirements

• HND / B.Sc in relevant discipline.
• 1 - 2 years’ experience in customer relations, sales, marketing, or as a KYC Associate within the Financial Services Sector
• The ideal candidate must have good communication and interpersonal skills as well as being an excellent team player
• Candidate must be customer focused, and result oriented
• Ability to multitask, set priorities and manage time effectively.
• Working knowledge of KYC/Compliance/AML standards

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development