Knowledge Specialist at InEvent

The Knowledge team in the Customer Success department is looking for a new member to focus on text creation and other demands involving English mastery in relation to the InEvent intellectual property. You will have the autonomy and responsibility to:

• Author and edit articles in English;
• Create content related to the InEvent imagery for specific articles (GIFs, images, etc);
• Organize your routine in order to achieve the expected deadlines of your tasks;
• Accompany and follow the priorities settled by the Team Leader;
• Communicate clearly with other departments such as Product or Customer Success to ensure your content's precision;
• Work simultaneously with Help Docs, Trello and Slack;
• Continuously improve your knowledge on the platform;
• Contribute to the team's value and growth.

REQUIREMENTS

• Proficient in English;
• Two or more years of experience as an effective technical writer;
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences;
• Superb written communication skills, with a keen eye for detail;
• Experience in working with engineers to improve user experience, refine content, and create visuals and diagrams for technical support content;
• Detail focus, proactivity, time management, and organizational skills;
• Proven track of generating and maintaining relationships with customers;
• Experience in a tech startup is a differential;
• Availability to work with different time zones.

PERKS

• Global Health Insurance;
• Paid Time Off (PTO);
• Annual Summits;
• Monthly Lunch days and activities;
• Birthday Gift and Work Anniversary Gifts.