Knowledge Product Writers-Part time at MasterCard

Reporting to the Communications and Change Lead, Knowledge Management, the Consultants will be part of a roster of part time writers and will participate in projects to harvest, document and package knowledge products related to how we program. These products will further Young Africa Works and other Foundation’s program objectives. Their efforts will contribute to the Knowledge Management mandate of ensuring knowledge flows efficiently and effectively to the right people, at the right time, in the right way by harvesting, documenting, and packaging knowledge on priority topics. They may also be required to take on assignments that respond to emerging enterprise needs.

 The successful person will be based in Canada or any of our 7 listed offices in Africa (Uganda, Kenya, Rwanda, Ethiopia, Ghana, Nigeria or Senegal)

WAYS YOU CAN CONTRIBUTE

• Leverage standard templates to develop content for various knowledge Products from our programs, including Learning Briefs, Learning Reports, Practice Notes, Fact Sheets, FAQs, Video Scripts, etc. 
• Repurpose, document and package knowledge related to our program processes.
• Extract explicit, procedural knowledge from unstructured sources (e.g., interview transcripts, diagrams, presentations) and diagrams (e.g., process maps).
• Write in a consistent tone and voice, in plain language, using familiar and parallel sentence structures to ease user comprehension and enable uptake.
• Become familiar with different audiences, use cases and knowledge needs so writing and knowledge products can be tailored.
• Provide a range of editing services (e.g., substantive, structural, copy, proof) efficiently and accurately.
• Constructively review, recommend improvements, and enhance content developed by other writers.
• Repackage existing content into standardized Knowledge Products.

Other areas of support include:

• Contribute ideas to the content development planning and workflow, supporting a unified knowledge strategy. 
• Contribute and advance publication standards, including style, voice, look, and standards of cited sources and evidence.
• Maintain adherence to the design principles and style guidelines while continuously improving standards collaboratively and creatively.  

WHO YOU ARE

• A Degree in communication, global development, the social sciences, education, public policy, or another related field is an asset.
• Strong English writing skills with the ability to create engaging, clear, and error-free content across various formats.
• Creativity in generating innovative ideas that the organization can use to develop unique content concepts that resonate with the target audience.
• Creativity in generating innovative content ideas that resonate with the target audience.
• Proficient in translating technical information into plain language and consuming, understanding, triangulating, and synthesizing formal and informal research on a variety of subjects to ensure content accuracy and credibility.
• Exceptional editing skills with a keen eye for detail and consistency in written content.
• Effective organizational skills for managing multiple content projects and adhering to deadlines.
• Editorial training experience with the ability to communicate complex concepts clearly and tailor teaching to different learning styles.
• Understanding of editorial planning concepts and technology integration to enhance content development.
• Energetic, independent, and self-motivated individual with a solution-based approach, demonstrating innovation, integrity, quality, creativity, flexibility, and resilience.
• Possesses professional maturity, sensitivity to different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision, especially to research and learning that is non-extractive and promote reciprocity and restitution.