Knowledge Management and Learning (KML) Officer at CARE International

JOB SUMMARY: 

CARE seeks to engage a Knowledge Management and Learning Officer for its anticipated Bloomberg funded Women Economic Development Program to alleviate living standards of economic marginalized women and girls in Bauchi state, Nigeria. This will be a 1-year pilot program aimed at increasing capacity, strengthening women’s networks, enabling access to finance and gender equitable access to financial products and services leveraging CARE’s signature VSLA model. 

The position requires high-quality data collection and analysis and report writing skills which can be used to write consistent high-quality reports and technical briefs that are developed as learning products. 

S/he should be able to employ the use of participatory, and digital learning approaches to develop and implement innovative, creative, and effective ways to strategically capture, document and share technical knowledge, leveraging on best practices, and improve the effectiveness of Bloomberg project.

JOB RESPONSIBILITIES: 

Job Responsibility #1: Knowledge Management and Learning                                                                                                                     

• Collaborate with the MEAL coordinator, and the project team to develop a knowledge management and learning strategy and framework for the project. 
• Within this framework, work collaboratively with the program team to identify, and prioritize types of knowledge to develop, capture, and coordinate the development of the Bloomberg Learning Agenda, including organizing reflections events with the relevant stakeholders. 
• Share information within the project teams about research and evaluation findings, support the documentation of lessons learned, approaches, and good practices in a systematic timely manner.
• Ensure feedback and recommendations from evaluations, community feedback, and accountability mechanisms are regularly captured and fed into management meeting.
• Ensure knowledge integration and dissemination as well as introduce new tools, innovations, and technologies to enhance dissemination and learning.
• Conduct monitoring and evaluation of the overall implementation of knowledge management activities and prepare periodic reports that consist of reviews, analyses, evaluations, and recommendations to develop and improve the implementation of a knowledge management plan for Bloomberg.
• Support in facilitating outcome harvesting, and outcome mapping surveys, to inform evidence for decision making, improve learning and adaptation and stakeholders’ engagement. 
• Integrate knowledge management and learning approaches into partners' activities and strengthen accountability, collaborative learning, and feedback mechanisms.
• Collaborate with the MIS officer, and facilitates the routine knowledge and information management sessions, along with quarterly program reflections, discussing the outcomes of MEAL findings with project staff, partners, government stakeholders, and national organizations.
• Guide the regular knowledge and information sharing sessions/quarterly MEAL Reflections of the outputs of MEAL findings with project staff, implementing partners, and Government stakeholders and National Organizations 
•  Facilitate After Action Review (AAR), community scorecards to measure performance and document lessons learned. 

Job Responsibility #2:  Program Delivery, Performance Monitoring, and Quality Control   

• Organize, design, plan, and carry out the collection, verification, evaluation, analysis and compilation, and dissemination of program data.
• Assist program teams to develop and maintain knowledge management information systems to support data collection, reflection, analysis, and reporting needs.
• Create a collaborative work plan that integrates knowledge management activities into fundamental model processes, capturing the connections between knowledge management, monitoring and evaluation, and communications.
• Ensure high-quality implementation, in close collaboration with the project managers, and sector leads, and consistency in protocols, information and reporting systems.
• Monitor and review regular sources of information and data from fields required for the regular updating of information and knowledge products.
• Ensure relevant data is entered into an organization-wide data management system designed to capture, analyze, and disseminate project data.
• Ensure quality control procedures and accuracy of entered data and compare it with the existing filing system to make sure all records are consistent and aligned.
• Contribute to the quality of program design, development of MEAL Plans, tools, survey design, methodology, data analysis, and other services as may be required for program monitoring and evaluation.
• Support the adoption of technology for development tools and innovation to provide technical support in implementation of policy and advocacy activities of Bloomberg Project

Job Responsibility #3: Documentation, Data management and Reporting                             

• Develop a system to collect, manage, and report all program related data, including project reach and key performance indicators. 
• Contribute to the annual reporting process to ensure high-quality, timely reporting to donors on results achieved.
• Collaborating with the efforts and unit to create and manage both internal and external briefings and gatherings aimed at organizing and sharing pertinent organizational knowledge, enhancing comprehension of CARE International's efforts, and expanding CARE Nigeria's connections.
• Assist in dissemination learning and data for decision-making and feedback by regularly sharing information with stakeholders, conducting Quality Improvement Learning Sessions, and highlighting key project successes and gaps for improvement. 
• Establish a filing system for various program activities and collaborative tools to facilitate the sharing of ideas that are of use to colleagues, project teams, and other partners.
• With assistance from the Project manager and the MEAL coordinator, lead the reporting of project information on Project and program Impact and Information Reporting System (PIIRS)
• Continually analyse sector field data to verify status as and when necessary, and produce daily, weekly, monthly/quarterly data computation and analysis reports for use by project/project management.
• Document all advocacy efforts, policy reviews and share learning outcomes and policy wins with project teams, 
• Participate in Quarterly, Mid Term and annual project reviews and planning workshop and prepare relevant reports internally and external.
• Visit sites and partners to collect supplementary data, stories and conduct qualitative research both. 

Job Responsibility #4:  Learning and Communication 

• Work closely with communication Team to support program team in implementing communications, visibility and documentation plan for program. 
• Work with MEAL and Communications team to develop IEC materials relevant to programmatic activities. 
• Support project Manager to ensure Learning and adaptations systems meet the needs of programmatic activities. 
• Establish and strengthen a functional feedback mechanism in all the communities to ensure that the feedback is encouraged, captured, and reviewed periodically for emerging trends, lessons, and potential gaps to be addressed by capacity building.
• Support knowledge capturing, sharing, and strategic learning to speed innovation and bring innovations to the program.
• Support the scale up of Women Economic Justice vision indicators 2030 Contributes to program design to ensure adherence to Mercy Corps’ resilience measurement and CLA/communications best practices.
• Support the operationalization of  After-Action Review and other Learning reporting templates that facilitate documentation of learning information for use by programs.
• Synthesize findings from evaluations, assessments, special studies, and other sources for use in Activity designs, communications, stakeholder coordination, and reporting.
• Facilitate partner and stakeholder collaboration through activities including joint work planning, regular partner meetings that facilitate knowledge sharing, and/or working groups organized along geographic or technical lines.
• Oversee the compilation and dissemination of information from both quantitative and qualitative data on successful and promising approaches, lessons learned, and other program results to local, national, and regional-level intergovernmental bodies, donors, partners, and other stakeholders.
• Support facilitation, including processes and workshops; learning, collaboration, and coordination among implementing partners and other collaborators; producing reflections on the implications of new learning; establish a network of key stakeholders with the WEJ Project Manager and organize periodic, appropriate opportunities for the Activity to interact with them based on strategy implementation and evidence-based experience.
• Coordinate, plan, and implement institutional learning activities relevant to the achievement of Women Economic Justice Strategy in Nigeria such as case studies development, pause and reflection sessions, after-action reviews, briefings, communities.

Job Responsibility #5:  Capacity building                                                                                                                                                                       

• Working closely with the MEAL Coordinator, to identify capacity needs and conduct capacity assessment of CARE and partners’ staff. 
• Work with the MEAL coordinator to organize and conduct result-oriented monitoring and evaluation training (including quantitative and qualitative data collection methods) for CARE and partners’ staff.
• In collaboration with the Project Managers, facilitate training and other capacity-building activities for all project key stakeholders. 

Resource Mobilization                                                                                                                                                   

• Contribute to CARE’s resource mobilization efforts.
• Ensure learning briefs, program brief, best practices are documented. 

QUALIFICATION/EXPERIENCE/TECHNICAL SKILLS

Required

• A minimum of bachelor’s degree in social sciences, development studies, information communication technology (ICT), monitoring and evaluation or related field. 
• A minimum of 3 years experience in developing and implementing knowledge management strategies, including capturing, organizing, and disseminating knowledge is required.
• At least 3 years of experience in developmental work
• Experience in knowledge management of financial inclusion, social and behavioural change communication, and resilience projects
• Good understanding of techniques for collecting, documenting, and storing knowledge from various sources (e.g., experts, documents) is required. 
• Good understanding of strategies for implementing and sustaining KM and learning initiatives 
• Demonstrate skills in collection and analysis of both qualitative and quantitative data.
• Good understanding techniques for collecting, documenting, and storing knowledge from various sources (e.g., experts, documents).
• Excellent computer literacy with full knowledge of Microsoft Office applications, including spreadsheets and database management.
• Advanced skills in the use of mobile base data collection platforms, like Kobo, CommCare, SurveyCto
• Expertise in relational databases, Data analysis and Visualization software’s; like MySQL, STATA, QGIS, Microsoft Power BI, Tableau 
• Demonstrated ability to work independently and to creatively problem-solve, strong writing skills, including experience generating substantive written products.
• Good understanding of the country’s developmental context, empowering and advocacy issues in Nigeria's financial inclusion domain
• Fluency in both written and spoken English and Hausa, is required.
• Strong interpersonal and collaboration skills
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.

Desired

• Master’s Degree or equivalent in Economics, Information technology, international relations, Agricultural Economics, and another related field.   
• Strong data analysis skills
• Knowledge of learning management systems (KMLs)
• Excellent facilitation, coaching and training skills.
• Strong level of autonomy to provide independent follow through on processing issues and concerns.

Competencies:

• Approachability                                 
• Building Effective Teams 
• Customer Focus 
• Integrity and Trust 
• Drive for Results 
• Comfort around Higher management 
• Business Acumen 
• Negotiating 
• Organizational Agility

Qualified Women are strongly encouraged to apply.