Key Accounts Manager (KAM) at ConSol Limited

Job Duties/ Responsibilities/ Accountabilities

• Maintaining existing client relationships and ensuring that there are continued business transactions from the clients
• Initiate and develop client relationships to drive customer satisfaction
• Drive sales for all of ConSol’s products and services
• Identify new and strategic business opportunities in alignment with the vision of the organization
• Develop innovative proposals and presentations that clearly demonstrate the unique value of ConSol’s solutions
• Analyze potential partner relationships for ConSol’s product lines
• Responsible for end to end sales; from initial contact and understanding of client needs to delivery and closure
• Maintain the CRM database of the organization, utilizing it as a tool to enhance customer satisfaction and profitability
• Researching and evaluating new product opportunities, demand for potential products, and customer needs and insights
• Act as first point of contact for all enquiries regarding ConSol’s services and provide a first response to such enquiries ensuring follow up to possible closure
• Overall marketing strategy and execution of plans for the existing products.
• Analysis of the effectiveness of all marketing efforts
• Working with product development teams to manage new product development for clients
• Managing communication channels for product distribution to clients
• Ensuring effective, brand marketing communications, including the company website, print communication, and advertising
• Managing media and marketing staff and external PR agencies
• Represent the organization in all presentations, meetings, fairs, conferences and such like
• Be responsible for training (as Trainer), coaching, mentoring and human capacity development of staff and external training delegates

Education Qualification:

• Minimum of a Bachelor’s degree
• MBA is an added advantage

Professional Qualification:

• Membership of recognized Sales and/or Marketing Professional Organisations Relevant Contact centre operations certification
  • QAI Certified Contact Centre Trainer 
  • QAI Certified Contact Centre Manager or equivalent

Experience

• Minimum of 5 years post-graduation experience