Key Account Officer at Willers Solutions

Job Responsibilities

• Effectively coordinate and track all activities occurring for each account assigned; starting from lead identification and tender generation up till final payment and cycle closure.
• Establish, develop and maintain trust and business relationships with key personnel across various departments (contracts and procurement, maintenance, engineering, projects, finance and accounting, etc) in assigned accounts; this helps in knowing and developing customer organizational structure per department.
• Acquire a thorough understanding of the customers’ business, goals, needs and requirements and accordingly propose solutions that meet their objectives.
• Keep abreast of client production rates, investments and divestments, and other activities, news and projects in order to build opportunity pipeline, identify new areas of interest and generate new business.
• Ensure continuous customer satisfaction through delivering high on major customer performance criteria (OTD, RT, HSE, Quality etc).
• Arrange, at a minimum, weekly visits to each customer to follow up on business, look for opportunities, enhance relationships and attend to their queries and complaints.
• Ensure Client visits are pre-planned and well prepared prior to the visit. Visits to be followed with timely & professional visit reports.
• Attend to tenders and negotiate with the clients tender, contract and quotations terms and conditions in line with both the company accepted parameters and clients’ needs until closing the deal.
• Promote the company as a solution provider and spread awareness of our product offerings, advantage over competition and our after-sales support services to help increase market share.
• Map our product population in each of the customers’ facilities and conduct surveys covering customer warehouses and facilities.
• Follow up on market activity and develop a thorough understanding of major players/competitors in the industry for both supply and services and accordingly develop strategies to keep a competitive advantage.
• Ensure agencies are well protected and not leaked and that price agreements are established/renewed to minimize the possibility of leakages.
• Prepare regular reports on progress and forecasts on timely basis as required by direct Manager.
• Closely liaise and coordinate with other inter-company departments (logistics, services and procurement, etc) and maintain a positive and cooperative relationship.

Requirements

• Bachelor's or Technical University Degree in Engineering or Business Administration
• 5-10 years of sales experience, preferably in Oil and Gas related field
• Knowledge of the Oil and Gas Process is a plus
• Experience & Knowledge in the following product categories is a plus:
  • Rotating Equipment (Pumps, Compressors, Turbines, Gear Boxes)
  • Pipes & Fittings
  • Valves & actuators
  • Gas Detectors
  • Hydraulic & Air Filtration Systems
• Very good command of English (spoken and written)
• Proficiency in MS Office (Word, PowerPoint, excel, etc.…)
• Job requires frequent traveling within the country
• Team player and good work ethics
• Multi-tasking, prioritizing and time management skills
• Report writing, Presentation, Problem solving skills